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  1. Continuing Professional Development
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Managing Staff Through Change City Health

Key information

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Course code:
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Application deadline:
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Delivery of this module will be online due to government-issued guidelines during the Covid-19 pandemic and may be made available face-to-face subject to Public Health England recommendations. Please submit your application and, once reviewed by the module leader, you will receive more specific information about the online delivery of your module and assessments.

Course overview

This course will use a number of different activities to explore our reactions to organisational change, and will enable managers to identify factors that help and hinder the change process as well as examine practical steps that line managers can take to facilitate change, manage staff morale and expectations.

Course content includes:

  • The change process
  • Your reactions to change
  • Other reactions to change
  • The manager’s role
  • Managing change resistors
  • Managing morale and motivation
  • Individual interactions -what helps and what hinders
  • Appealing to the rational and the emotional
  • Coaching staff through change
  • The GROW model
  • Skills practice
  • Application at work

Please note that this course may be cancelled if minimum numbers are not met. In this instance all applicants will be offered a full refund. We would aim to provide notice of 7 days prior to cancellation.

  • Quote image

    Excellent course very interactive & thought provoking.

    Ward Sister,Queen Elizabeth Hospital, Woolwich

  • Quote image

    Excellent course which will be useful in supporting my organisation and colleagues through change.

    Northmiddlesex University

Course outcomes

Course outcomes

Participants will be able to:

  • Explain the significance of line managers interactions with staff and it's impact on staff morale and be able to take 4 actions to increase employee engagement
  • Plan the communication of change to maximise impact and engagement
  • Name 5 common reactions to change and know how to get the best from these reactions
  • Develop strategies to manage change resistors
  • Identify factors that help and hinder change
  • Use the GROW model of coaching with staff members facing uncertainty or who have to make difficult decisions



Prerequisite knowledge

Health professionals and support staff in managerial roles

English requirements

Applicants should be proficient in written and spoken English



This is a participative training course involving discussion, individual reflection, practical exercises and skills practice. Informal assessment will take place through group discussion and classroom activities as guided by your tutor.

Recommended reading

Recommended reading

Switch: How to change things when change is hard by Chip and Dan Heath

My Iceberg is Melting by John Kotter

The Tao of Coaching by Max Landsberg