This course examines what we mean by Assertiveness, allows participants to reflect on factors that inhibit their assertiveness, develop techniques to overcome those inhibitions and apply the principles of assertiveness to challenging conversations. It will also examine Transactional Analysis and conflict handling styles.
Course content includes:
Please note that this course may be cancelled if minimum numbers are not met. In this instance all applicants will be offered a full refund. We would aim to provide notice of 7 days prior to cancellation.
Very informative training session with lots of new approaches to try, the card idea at the end was a great idea!
Office Manager,IAPT Enfield
Clear and effective delivery of how to listen better, deal with conflict and respond appropriately.
CPD Coordinator & Medical Secretary
Health professionals and support staff in managerial roles
Applicants should be proficient in written and spoken English
This is a participative training session involving discussion, individual self-assessment, practical exercises and role play. Informal assessment will take place through group discussion and class room activities as guided by your tutor
Assertiveness at Work: A Practical Guide to Handling Awkward Situations by Ken and Kate Beck
I'm OK, You're OK by Thomas Harris
The Games People Play by Eric Berne