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People

Monalisa Dhar

Monalisa Dhar, CitySport

"...actively listening to member’s needs and wants and doing my best for them."

Job title

Support Advisor.

What do you enjoy about being the face of CitySport?

I enjoy the face-to-face interactions that I have with members and guests. It is also nice to meet with the class instructors and to speak with them occasionally. It is always a pleasure to see how enthusiastic and excited our members are when they use CitySport.

What do you think is your best skill for working with customers?

My empathy skills, actively listening to member’s needs and wants and doing my best for them as far as possible in my role.

How do you stay fit and healthy?

I enjoy going for long walks to local parks to explore my surroundings. I go to pilates and yoga classes and try to eat healthily on most days.

Which superhero would you be and why?

I would have to be Super Girl. I would have magic powers and be able to fly around town and travel the world, not having to commute on public transport to avoid the pricey TFL fares. I would then use my savings on a personal trainer at CitySport.

What is the one item you could not live without?

My mobile phone.

Where is your favourite place in London?

Crouch End, my home town is very soulful, with a community spirit and is always bustling with life. I am a true CrouchEnder.