Dr Stephann Makri
Dr Stephann Makri works in the area of Human-Centric Systems. He does research, teaching and consultancy on information interaction (how people interact with digital information environments such as websites, search engines, digital libraries, social media tools etc.). His work focuses on understanding how people find, interpret and use digital information, then using this understanding to design new and improve existing digital information environments.
PhD Human-Computer Interaction, University College London, 2008
MSc Human-Computer Interaction with Ergonomics, University College London, 2004
BSc (Hons) Business Information Systems, University of Hertfordshire, 2003
04/2013 - to date City University London, Lecturer
02/2009 - 01/2013 University College London, Research Associate
07/2005 - 09/2011 University of Hertfordshire, Visiting Lecturer
09/2004 - 07/2005 University of Hertfordshire, Lecturer
Membership of professional bodies
British Computer Society
The Royal Institution of Great Britain (RI)
Association for Information Science & Technology
Understanding how digital information is acquired (i.e. both sought and encountered), interpreted and used in the context of peoples' work and everyday lives.
Feeding this understanding into the design of new and improvement of existing digital information environments. This involves designing to better support peoples' information needs, tasks and behaviour and evaluating digital information environments to ensure they are useful and usable.
Research featured on BBC Radio 4’s ‘The Digital Human’ programme (June 2012) and on BBC Radio Solent (November 2012).
Research featured in a variety of print and online media outlets, including The Sunday Times (21st October 2012), The Daily Mail (28th October 2012), The Huffington Post (9th October 2012), News.com.au (30th October 2012), Emerald Street (8th October 2012), PhysOrg (5th October 2012), Soul&Spirit Magazine (January 2013), Red Magazine (April 2013), Healthy Magazine (Sep. 2013), Readers Digest Australia (Oct. 2013), Readers Digest New Zealand (Oct. 2013), Readers Digest Asia (Oct. 2013), Readers Digest Singapore (Oct. 2013), Readers Digest Philippines (Oct. 2013).
Thesis title: TBD
Further information: Current PhD student, joined Oct. 2013
- Blandford, A., Furniss, D. and Makri, S. (2016). Qualitative HCI Research: Going Behind the Scenes. Morgan & Claypool Publishers LLC.
- Race, T.M. and Makri, S. (2016). Accidental Information Discovery: Cultivating Serendipity in the Digital Age. ISBN 978-1-84334-750-7.
- McCay-Peet, L. and Makri, S. (2016). Serendipity in Future Digital Information Environments. Accidental Information Discovery: Cultivating Serendipity in the Digital Age (pp. 81–114). ISBN 978-1-84334-750-7.
- (2016). Serendipity in Current Digital Information Environments. In Accidental Information Discovery: Cultivating Serendipity in the Digital Age (pp. 53–80). ISBN 978-1-84334-750-7.
- (2016). Making Room for Serendipity. In Accidental Information Discovery: Cultivating Serendipity in the Digital Age (pp. 15–26). ISBN 978-1-84334-750-7.
- Blandford, A., Furniss, D. and Makri, S. (2016). Introduction: Behind the scenes. Qualitative HCI Research: Going Behind the Scenes (pp. 1–6). USA: Morgan and Claypool Publishers. ISBN 978-1-62705-759-2.
- Butler, C., Makri, S., Macfarlane, A., Wisdom, S. and Cooke, I. (2018). Sheltering the Dream and Protecting the Dreamer : The Role of Place and Space in the Online Interactions of Fiction Authors and Readers. 30th Australian Computer-Human Interaction Conference 5-7 December, Melbourne, Australia.
- Waugh, H., McKay, A. and Makri, S. (2017). 'Too much serendipity': The tension between information seeking and encountering at the library shelves.
- Makri, S., Ravem, M. and McKay, D. (2017). After serendipity strikes: Creating value from encountered information.
- (2015). Introducing the RSDiary app for the collection of resilience strategies.
- (2015). Lessons from mobile users: Resilience strategies and behaviors.
- (2015). Observing serendipity in digital information environments.
- Makri, S. (2014). Serendipity is not Bullshit.
- Makri, S. (2013). From Grounded Theory to Design Practice. BCS-HCI 2013 Workshop 9-13 September, Brunel University, Uxbridge, UK.
- Piao, S., Bental, D., Whittle, J., Aylett, R., Makri, S. and Sun, X. (2012). A Pilot Study: Deriving a Users' Goal Framework from a Corpus of Interviews and Diaries. Workshop on Semantic Relations II. Enhancing Resources and Applications 22 May, Istanbul, Turkey.
- Russell-Rose, T. and Makri, S. (2012). A Model of Consumer Search Behaviour. 2nd European Workshop on Human-Computer Interaction and Information Retrieval Nijmegen, Netherlands.
- Russell-Rose, T. and Makri, S. (2012). Designing for Consumer Search Behaviour. 6th Symposium on Human-Computer Interaction and Information Retrieval Cambridge, MA, USA.
- Maxwell, D., Woods, M., Makri, S., Bental, D., Kefalidou, G. and Sharples, S. (2012). Designing a semantic sketchbook to create opportunities for serendipity. BCS HCI 2012 Birmingham, UK.
- Makri, S., Toms, E.G., McCay-Peet, L. and Blandford, A. (2011). Encouraging Serendipity in Interactive Systems.
- Woods, M., Sharples, S., Sun, X., Aylett, R., Stewart, R., Bental, D. … Whittle, J. (2011). Understanding Serendipity to Inform Novel Processes, Methods and Technologies for the Researcher. igital Economy All Hands Conference: Digital Engagement Newcastle, UK.
- Makri, S., Blandford, A. and Cox, A.L. (2010). This is what I'm doing and why: Reflections on a think-aloud study of DL users' information behaviour. ACM/IEEE Joint Conference on Digital Libraries Gold Coast, Queensland, Australia.
- Attfield, S., Makri, S., Kalbach, J., Blandford, A., Gabrielle, S.D. and Edwards, M. (2008). Prioritisation, Resources and Search Terms: A Study of Decision-Making at the Virtual Reference Desk. European Conference on Digital Libraries.
- Makri, S., Blandford, A. and Cox, A.L. (2007). ‘I’ll just Google it!’: Should lawyers’ perceptions of Google inform the design of electronic legal resources? Web Information-Seeking and Interaction Workshop 2007 (WISI2007) 23-27 July, Amsterdam, The Netherlands.
- Makri, S. (2007). Studying Academic Lawyers' Information-Seeking to Inform the Design of Digital Law Libraries.
- Makri, S. (2006). Studying law students’ information-seeking behaviour to inform the design of digital law libraries, Presented as a poster presentation. European Conference on Digital Libraries 17-22 September, Alicante, Spain.
- Makri, S., Blandford, A. and Cox, A.L. (2006). A Study of Legal Information-Seeking Behaviour to Inform the Design of Electronic Legal Research Tools. 1st International Workshop on Digital Libraries in the Context of Users' Broader Activities (DL-CUBA) 15 June, Chapel Hill, NC, USA.
- Makri, S. Proceedings of the 1st International Workshop on Encouraging Serendipity in Interactive Systems.
- Day, J., Buchanan, G. and Makri, S. Reflecting on Users’ Strategies for Resilient Interactions. IFIP WG 13.5 Workshop on Resilience, Reliability, Safety and Human Error in System Development. Adjunct proceedings of the 15th IFIP TC13 Conference on Human-Computer Interaction (INTERACT 2015) Bamburg, Germany.
- Byers, A., Priego, E. and Makri, S. (2015). Streamlining Deposit: An OJS to Repository Plugin (Pitch).
- Makri, S., Hsueh, T.L. and Jones, S. (2018). Ideation as an Intellectual Information Acquisition and Use Context: Investigating Game Designers' Information-Based Ideation Behavior. Journal of the Association for Information Science and Technology. doi:10.1002/asi.24169.
- (2016). GenderMag: A method for evaluating software's gender inclusiveness. Interacting with Computers, 28(6), pp. 760–787. doi:10.1093/iwc/iwv046.
- Pontis, S., Kefalidou, G., Blandford, A., Forth, J., Makri, S., Sharples, S. … Woods, M. (2015). Academics' responses to encountered information: Context matters. Journal of the Association for Information Science and Technology, 67(8), pp. 1883–1903. doi:10.1002/asi.23502.
- Georgiou, A. and Makri, S. (2015). How local government policy workers use information: An interview study and design recommendations. International Journal of Information Management, 35(4), pp. 472–489. doi:10.1016/j.ijinfomgt.2015.03.004.
- Day, J., Buchanan, G. and Makri, S. (2015). Learning lessons from controlled studies to investigate users’ resilience strategies. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 9299, pp. 578–581. doi:10.1007/978-3-319-22723-8_65.
- Makri, S., Blandford, A., Woods, M., Sharples, S. and Maxwell, D. (2014). "Making my own luck": Serendipity strategies and how to support them in digital information environments. Journal of the Association for Information Science and Technology, 65(11), pp. 2179–2194. doi:10.1002/asi.23200.
- Ellis, S., Makri, S. and Attfield, S. (2014). Keeping up with the law: Investigating lawyers’ monitoring behaviour. New Library World, 115(7-8), pp. 292–313. doi:10.1108/NLW-03-2014-0023.
- Russell-Rose, T., Lamantia, J. and Makri, S. (2014). Defining and applying a language for discovery. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 8382, pp. 3–28. doi:10.1007/978-3-319-12093-5_1.
- (2012). Coming across academic social media content serendipitously. Proceedings of the ASIST Annual Meeting, 49(1). doi:10.1002/meet.14504901002.
- (2012). Coming across information serendipitously - Part 1: A process model. Journal of Documentation, 68(5), pp. 684–705. doi:10.1108/00220411211256030.
- (2012). Coming across information serendipitously - Part 2: A classification framework. Journal of Documentation, 68(5), pp. 706–724. doi:10.1108/00220411211256049.
- (2011). Introduction to the thematic issue on opportunistic discovery of information. Information Research, 16(3).
- (2011). A user-centred mobile diary study approach to understanding serendipity in information research. Information Research, 16(3).
- (2011). What is serendipity? A workshop report. Information Research, 16(3).
- (2011). This is what I'm doing and why: Methodological reflections on a naturalistic think-aloud study of interactive information behaviour. Information Processing and Management, 47(3), pp. 336–348. doi:10.1016/j.ipm.2010.08.001.
- Makri, S., Blandford, A., Cox, A.L., Attfield, S. and Warwick, C. (2011). Evaluating the Information Behaviour methods: Formative evaluations of two methods for assessing the functionality and usability of electronic information resources. Int. J. Hum.-Comput. Stud., 69, pp. 455–482.
- Makri, S. (2011). Information by Chance: Opportunistic Discovery of Information. Information Research, 16(3).
- Attfield, S., Blandford, A. and Makri, S. (2010). Social and interactional practices for disseminating current awareness information in an organisational setting. Inf. Process. Manage., 46, pp. 632–645.
- Makri, S. and Warwick, C. (2010). Information for inspiration: Understanding architects' information seeking and use behaviors to inform design. JASIST, 61, pp. 1745–1770.
- (2008). Evaluating system utility and conceptual fit using CASSM. International Journal of Human Computer Studies, 66(6), pp. 393–409. doi:10.1016/j.ijhcs.2007.11.005.
- (2008). Investigating the information-seeking behaviour of academic lawyers: From Ellis's model to design. Information Processing and Management, 44(2), pp. 613–634. doi:10.1016/j.ipm.2007.05.001.
- (2008). The PRET A Rapporter framework: Evaluating digital libraries from the perspective of information work. Information Processing and Management, 44(1), pp. 4–21. doi:10.1016/j.ipm.2007.01.021.
- Makri, S., Blandford, A. and Cox, A.L. (2008). Using information behaviors to evaluate the functionality and usability of electronic resources: From Ellis's model to evaluation. JASIST, 59, pp. 2244–2267.
- (2007). A library or just another information resource? A case study of users' mental models of traditional and digital libraries. Journal of the American Society for Information Science and Technology, 58(3), pp. 433–445. doi:10.1002/asi.20510.
- Day, J., Buchanan, G. and Makri, S. When Things Go Right: Learning from Resilience Strategies. , 2015.
- Woods, M., Sharples, S., Sun, X., Aylett, R., Stewart, R., Bental, D. … Whittle, J. Understanding Serendipity to Inform Novel Processes, Methods and Technologies for the Researcher. In proceedinga Digital Economy All Hands Conference: Digital Engagement. Newcastle, UK., 2011.
- Makri, S. Studying Law Students' Information Seeking Behaviour to Inform the Design of Digital Law Libraries. Alicante, Spain, 2006.
- Makri, S. Investigating users’ mental models of traditional and digital libraries. (Master's Thesis)
- Makri, S. An accessible and multi-sensory web-based approach to dyslexia screening. (Undergraduate Dissertation)
- Makri, S. A study of lawyers’ information behaviour leading to the development of two methods for evaluating electronic resources. (PhD Thesis)
- Toms, E. and Agarwal, N.K. (2016). Research perspectives on serendipity and information encountering.
Stephann teaches at both Undergraduate and Graduate levels and has taught a variety of Human-Computer Interaction, Information Science and Information Technology courses. His teaching ethos is firmly student-focused and his teaching sessions are interactive and focus on fostering conceptual change. Stephann is also an advocate of innovative teaching methods.
Information Architecture (module leader)
Information Management (module leader)
Human-Computer Interaction (lecturer)
Research Methods & Professional Issues (guest lecturer)
- Guest editor of thematic Issue of Information Research on ‘Information by Chance: Opportunistic Discovery of Information,’ 16(3). Available at http://InformationR.net/ir/16-3..
- IRMSS Research Methods conference. Limerick, Ireland (2013).
Description: Kenote presentation: See right through me: achieving transparency in qualitative research.
- 75th Annual Meeting of the Association of Information Science and Technology. Baltimore, MD, USA (2012).
Description: Presentation: Coming across academic social media content serendipitously
- Dundee Contemporary Arts. Dundee, UK (2012).
Description: Serendipity in interactive systems
- The Royal Institution of Great Britain. London, UK (2012).
Description: Invited panel discussion: Business success: what’s luck got to do with it.
- Keynote presentation at IRMSS Research Methods conference 2013. Limerick, Ireland (2013). Title: See Right Through Me: Achieving Transparency in Qualitative Research
- Jun 2013 Invited to run a seminar for creative business professionals at Wysing Arts Centre, Cambridge, UK.
- Mar 2013 Co-organised ‘Serendipity Salons’ design workshop for design professionals at Future Everything festival and innovation lab, Manchester, UK.
- Feb 2013 Invited talk at Soho House member’s club for those in the film, media and creative industries.
- Oct 2012 Invited talk to User Experience Professionals Association (UXPA), London, UK.
- Jul 2012 Invited to run ‘serendipity stories’ workshop with Extra Special People group, Eastside Projects Gallery, Birmingham, UK.
- Oct 2011 Co-organised information interaction research workshop with attendees from FXPal and The British Library.
- Jul 2009 Invited to participate in open debate on ’20 Years of the Web,’ BBC Media Centre, London, UK.
- Mar 2008 Co-organised information interaction research workshop with attendees from British Telecom.
- Feb 2008 Organised and ran a tutorial to LexisNexis Butterworths on user-centred evaluation methods.
- Feb 2007 Invited talk on lawyers’ digital information behaviour to partners at systems development team, Freshfields Bruckhaus Deringer, London, UK.
- 2006 Provided user-centred consultancy to Marie Curie Cancer Care, United Response, Help the Hospices, LexisNexis Butterworths, The British Library, Paperstone, UCL Management Systems and Library Services, Allianz, the BBC.