Student administration
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  2. New students
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  4. ID cards
  5. Term dates
  6. Exams
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  8. Transcripts
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  10. Programme legacy
  11. Fees & finance
  12. Update your record
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  14. Student Survey
  15. WOW! Awards
  16. HESA Student Data Collection Notice
  1. Refund requests
Student administration

Refund requests

Tuition fee and deposit refunds

City must make refunds back to the same bank account or debit/credit card that was used to pay us, unless your refund request relates to a School Scholarship, in which case we can refund the account of your choice.

  • If you originally paid by debit/credit card, when sending your refund request we do not require your card details again, as we securely stored them when you made payment.
  • If you originally paid by a bank transfer from a UK bank account, please provide the original bank account details (full bank name and address, sort code, bank account number and account holder name).
  • If you originally paid by a bank transfer from overseas, please provide the following information: (full bank name, full bank address, payee name, swift code or routing number, bank account number / IBAN number) and attach a copy of the original bank transfer.
  • If you originally paid by Cheque or cash, please provide the original bank details (full bank name and address, sort code, bank account number and account holder name).

Before the University can process your refund to a bank account you must supply a copy of the bank statement or receipt which clearly shows when the fees were originally paid to us. The bank details on the bank statement/receipt must match the bank account details that you are asking us to refund to. This way we can be certain that we are paying the money back to the same account that was used to pay us.

Deposit refunds

(Please read our Terms and Conditions https://www.city.ac.uk/about/city-information/legal/terms)

Deposits are generally non-refundable unless:

  1. You fail to meet the entry conditions
  2. You fail to secure your Tier 4 visa for any reason other than the provision of fraudulent information and are able to evidence this to the reasonable satisfaction of the institution.
  3. You cancel the Contract within 14 days of the date that you formally accepted your Offer.
  4. The institution terminates the Contract in accordance with Clause 8.4 of the terms and conditions and is unable to find a replacement programme for which you are qualified and which you are happy with.

Tuition Fee refunds

If you decide to leave your course you must notify your School before making a refund request.

If you withdraw or suspend, the amount of your tuition fee refund will be determined by the fees charged based upon your suspension or withdrawal date. The fees will be charged in accordance with the following:

Students following standard academic year

Postgraduates and all non-Student Loan funded undergraduates

  • Nil will be charged if you withdraw/suspend on or before 31st October, but any deposit paid, if you are a postgraduate student, will not be refunded.
  • 50% of annual fee if you withdraw/suspend between 1st November and 31st January
  • 100% of annual fee if you withdraw/suspend on or after 1st February

Student Loan Company funded undergraduates

  • Nil will be charged if you withdraw/suspend before 26th September.
  • 25% of the annual fee will be charged if you withdraw/suspend on or after 26th September and before 9th January.
  • 50% of the annual fee will be charged if you withdraw/suspend on or after 9th January and before 8th May.
  • 100% of the annual fee will be charged if you withdraw/suspend on or after 8th May.

Research students will be charged pro-rata depending on the number of months they have attended.

Students following non-standard academic year

Where courses start at different times of the year:

  • Only the deposit amount will be charged if you withdraw/suspend within a month of your course start date.
  • 50% of the annual fee will be charged from 1 month following your course start date to 3 months following your course start date.
  • 100% of annual fee will be charged after 3 months following the start date of your course.

To request a refund, complete a refund request form.

Refund of a Print Credit Balance

At the end of your course if you have a balance on your Print Credit account that you would like refunded, please complete a refund request form here

If you paid by debit/credit card, the University must make the refund back to the same debit/credit card that you used to pay us. When sending your refund request we do not require your card details again, as they were securely stored when you made your payment.

Alternatively, you may choose to donate your full Print Credit balance to the City, University of London Student Hardship Fund. Details on how to do this can be found here. Your refund/donation request will be dealt with by the Income Team in the Finance Office.

For further details on printing facilities, please click here

Request a print credit refund