Cancellations and refund requests for conferences and events at City, University of London (including Bayes Business School) must be made in writing to the City, University of London Events Office.
Requests may be mailed or emailed (contact information below). Telephone requests will not be honoured.
Academic conferences and events are generally not budgeted to make a profit, and delegate ticket income is used to cover event costs. Delegates should therefore check this policy carefully if there is any possibility of cancellation in advance.
The Events Team will refund fees as soon as possible and no later than one month after the conference or event has concluded. The refund will be made back to the card used for initial payment.
Full Refund – More than 30 days notice
To receive a full refund, City, University of London must receive written requests no later than 30 days prior to the first day of the conference or event.
50% Refund – Less than 30 days notice
Requests for refunds received by City, University of London within 30 days, but not within the final 14 days, prior to the conference or event will be eligible for a 50% refund.
No refund – Within 14 days
Requests for refunds within 14 days prior to the start of the conference will not be eligible for a refund.
Author/Speaker refunds
Authors who have their papers included in the proceedings are not eligible for a refund. Authors may receive a refund if they withdraw their papers before the paper is included in electronic or hard-copy proceedings and within the timeframe given above.
Emergency illness or Death of Registrant or Immediate Family Member
Refunds may be granted if an attendee is unable to attend the Conference due to a family death, illness or other extraordinary circumstance (at the discretion of the organising committee). In such circumstance, the Events Office must be contacted by letter or email.
Substitution Policy
Registrants may send a substitute in their place in lieu of requesting a refund. The Events Office must be notified of this at least 10 days prior to the start of the event or conference.
Visa Letters and refunds
Visa letters and invites cannot be produced until payment for registration has been made. In the event that a visa cannot be obtained, a refund may be given. Notification of this must be given to the Events Office at least 10 days prior to the start of the Conference or Event.