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Hat trick of award nominations for City

City receives a hat trick of nominations in this year's Times Higher Education Leadership and Management Awards (THELMAs).
by Kayley Goff

nullStaff across the University are celebrating a hat trick of nominations in this year's Times Higher Education Leadership and Management Awards (THELMAs). Held annually the Awards recognise and reward the dedication, skill and determination of staff working in Higher Education.

Outstanding Student Services Team
The University has been shortlisted for the services it offers through its Student Centre, which manages around 50,000 enquiries a year. City previously won this award in 2011, and the Centre is still the only one in the UK to hold the Institute of Customer Service (ICS) ServiceMark accreditation - a national quality standard for excellence. Nearly 50 front line staff have either achieved or are working towards an individual ICS qualification, whilst almost 200 staff have attended an ICS programme.

Initiatives at the Centre include a monthly customer satisfaction survey and periodic focus groups, which ensure that student views about services are captured and acted upon. 

It is widely recognised as being one of the best examples of this type of operation in the UK, and in the last three years 14 institutions from across the UK, Europe and the USA have visited the Centre to help inform their own approach to customer service.

Knowledge Exchange/Transfer Initiative of the Year
The City Law School has been recognised for its pro bono student legal advice clinic, City Enterprise Services, which provides knowledge transfer in the form of legal advice to technology startups and entrepreneurs in combination with student legal education.

While there are many student law clinics in London and throughout the UK, few (if any) provide targeted assistance to entrepreneurs and startup businesses. In 2012 alone, the clinic assisted over 200 technology startups and entrepreneurial clients. In 2013, this number has already risen to over 350, indicating significant knowledge transfer from academia to the private sector.

The clinic currently has 14 voluntary professional supervisors on its rota, including solicitors, barristers, accountants and startup funding experts, as well as more than 120 students. In addition to providing over £50,000 (estimated) worth of free legal advice to local entrepreneurs in its first year, the clinic has enabled the University to create sustainable relationships with some of the largest entrepreneurial hubs in Europe including Google Campus.

Outstanding Library Team
The Library Executive team at City have transformed several University spaces to create learning environments which have enhanced the student experience both within the five traditional libraries and in new student-facing spaces.

One such project was the creation of a Financial Resources Zone in the Cass Business School Learning Resource Centre. This innovative new facility, the first of its kind in a UK HE environment, showcases key resources such as Bloomberg and Thomson Reuters services - specifically requested in student feedback - to create the dynamic feel of a trading area for those studying finance-related degrees.

The University's Law Library was also transformed in 2012, and is now equipped with additional study spaces, group study areas, laptop points and a 'Lawbore Learning Lab'. Student feedback has been enthusiastic and the new Law Library has, for the first time, allowed law students to take classes and study within the same building.

The awards dinner and ceremony will take place on Thursday 20 June at the Grosvenor House Hotel, Park Lane, London.

Click here for details of all the nominations.

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City, University of London is an independent member institution of the University of London. Established by Royal Charter in 1836, the University of London consists of 18 independent member institutions with outstanding global reputations and several prestigious central academic bodies and activities.