Student Portal
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  2. Login Problems
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Student Portal

Can't Access Your Account?

If you need help logging in, please try one of the following options.

Reset your password:

Once your account is registered with the Password Reset service, you will be able to reset your password by providing your username and security answers.

Contact the IT Service Desk:

If you are not able to reset your password, please contact the IT Service Desk in one of the following ways:

  • By phone
    24 hours, 7 days a week:
    Telephone: +44 (0)20 7040 8181
  • In person
    Monday - Friday, 8am-8pm:
    Northampton Square, IT Service Centre (Room E101) Drysdale Building
    Cass Business School (Bunhill Row), IT Service Desk, Cass Learning Resource Centre

Find us

City, University of London

Northampton Square

London EC1V 0HB

United Kingdom

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City, University of London is an independent member institution of the University of London. Established by Royal Charter in 1836, the University of London consists of 18 independent member institutions with outstanding global reputations and several prestigious central academic bodies and activities.