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  1. Accessibility
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Accessibility at the School of Health Sciences Library (West Smithfield)

Library users who would like to make use of any of the services identified in this guide should first contact Disability Services or the Dyslexia Support team who will make a referral and provide us with an initial assessment of your requirements. Your local library site representative will then be able to put the necessary arrangements in place for you.

There is further information about support, software and equipment for users with disabilities or learning differences on our pages about Library Services for Additional Needs.

Your local site representative

Your local site representative is Clare Dowsett, phone: +44 (0)20 7040 5438, e-mail:

Emergency evacuation

Users should familiarise themselves with the School's 'Emergency Evacuation for People with Disabilities'. There are several clearly labelled refuge points outside the library. Users with mobility difficulties will be directed to a refuge point by a member of staff and should wait at one of these points. Library staff will alert the senior fire warden who will ensure the safe exit of any such users from the building.


Users with mobility problems can access all parts of the West Smithfield Library from the 3rd floor. Please request staff assistance from the main West Smithfield reception desk.

Low level enquiry points

The public service point is accessible to wheelchair users.  Low level catalogue terminals are available throughout the Library.

Library guides and leaflets in alternative formats

All leaflets can be supplied in electronic format, in large print format or on different coloured paper.  Please ask at your local site and allow up to one week for production.


All students have a unified printing and photocopying account.  This can be topped up using the payment kiosks or at the library service desk.  You can pay using cash or your credit or debit card.  Retain your receipt to assist with reclaiming costs incurred where appropriate.

If you require assistance using the photocopiers, please contact staff at the Library service desk.

Access for personal assistants, non-medical helpers and carers

Users with visual impairments may request an additional card to allow access for a named person to accompany you on visits to Library Information Services in order to assist with retrieval of material or with photocopying.

Please contact your local site representative to arrange for a card.  Please note that as cards are produced outside the Library, it can take up to three working days to be  processed.