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Building Communication Skills Short Course

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Covid-19 update: The learning doesn't have to stop, join our online community. We will be delivering courses remotely until further notice. Live tutor support and virtual lessons will take place during advertised teaching hours. The classes are taught in small groups, so you'll get lots of support from your tutor. Book now.

Getting ideas across successfully requires an understanding of communication styles and behavioural flexibility. This course will enable students to improve their communication skills by noticing and responding to the non-verbal, subconscious communication of others.

Why choose this course?

Our Building Communication Skills short course offers you the chance to strengthen your communication skills across a variety of situations. Delivered over 10 weekly evening sessions, it provides skills to help you express yourself, convey your ideas and develop confidence socially and in the workplace.

Delivered from our Central London location, the course is ideal for anyone looking to gain confidence and build on their communication skills.

Course overview

Led by an expert coach, this course is ideal for those who wish to broaden their communication skills in new and insightful ways, allowing them to better understand and communicate with others.

You will learn a range of tools and techniques to enhance communication abilities in a range of situations.

All elements of the course can be applied to the workplace as we look at situations from a work perspective. You reflect on work and the various relationships, as work is usually the driving force

  • “ [The tutor] brought the course to life and made it very enjoyable. I loved the course from start to finish. ”

    Vincent Rawley

    Former student

  • “ Well-structured, diverse class. Good teaching methods. ”



What will I learn?

What will I learn?

During the Building Communication Skills course, you will learn:

  • To understand the concepts of NLP to your own internal processes.
  • To identify new insights into the meaning of your own and others' behaviour.
  • To demonstrate that you have begun to fine-tune your perceptions of others' unconscious communications and to extend the range of your responses.
  • To demonstrate your ability to build and maintain rapport with others through matching them in various ways, including behaviour and specific language patterns.
  • To observe eye accessing cues and understand their meaning.



English requirements

Applicants must be proficient in written and spoken English.

Teaching & assessment

Teaching & assessment

Informal assessment will take place through group discussion, class room activities, group discussion, and questions and answers sessions as guided by your tutor.

Recommended reading

Recommended reading

  • O'Connor, J. and McDermott, I. (1996) Principles of NLP, Thorsons
  • Charvet, S.R. Words that Change Minds, Hunt Publishing
  • O'Connor, J. (2001) The NLP Workbook, Thorsons
  • O'Connor, J. and Seymour, J. (1993) Introducing NLP, HarperCollins

Tutor information

  • Sandra Bynoe

    Sandra Bynoe joined City, University of London as a Visiting Lecturer in January 2008.

    Before joining City, Sandra was a banker, and is now a trainer and accredited SFEDI business consultant who specialises in supporting the SME market and Social Enterprise.

    Sandra holds a BA Honours degree in Business Studies, an MBA, a Postgraduate Diploma in Lifelong Learning, a Diploma in NLP and has many years' experience of coaching junior staff.

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