Student administration
  1. Student Charter: We are City
  2. New students
  3. Registration
  4. ID cards
  5. Term dates
  6. Exams
  7. If Things Go Wrong
  8. Transcripts
  9. Replacement certificates
  10. Programme legacy
  11. Fees & finance
  12. Update your record
  13. Visas
  14. Student Survey
  15. WOW! Awards
  16. HESA Student Data Collection Notice
  1. Student Experience
Student administration

Student Experience

  • Treat students, staff and visitors with respect and as equal and valued members of the City community
  • Provide equality of opportunity for all, respecting differences including age, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, race, religious belief and non-belief, socio-economic background and sexual orientation
  • Encourage students to share their views constructively and engage in formal and informal opportunities to shape the student experience
  • Act in a timely manner on concerns raised about any aspect of the student experience
  • Maintain fair and transparent procedures for considering complaints, disciplinary matters and appeals
  • Offer a comprehensive range of friendly, professional and helpful support services, including learning support and assistance with personal, financial and welfare issues
  • Accommodate specific learning needs and/or disabilities through reasonable adjustments and support
  • Provide accessible, cross-institutional, social and wellbeing activities for the student community and high quality sports and leisure facilities accessible to students, staff and the local community
  • Provide students with information about expected behaviours