Student administration
  1. Student Charter: We are City
  2. New students
  3. Registration
  4. ID cards
  5. Term dates
  6. Exams
  7. If Things Go Wrong
  8. Transcripts
  9. Replacement certificates
  10. Programme legacy
  11. Fees & finance
  12. Update your record
  13. Visas
  14. Student Survey
  15. WOW! Awards
  16. HESA Student Data Collection Notice
  1. Student Experience
Student administration

Student Experience

  • Treat students, staff and visitors with respect and as equal and valued members of the City community
  • Provide equality of opportunity for all, respecting differences including age, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, race, religious belief and non-belief, socio-economic background and sexual orientation
  • Encourage students to share their views constructively and engage in formal and informal opportunities to shape the student experience
  • Act in a timely manner on concerns raised about any aspect of the student experience
  • Maintain fair and transparent procedures for considering complaints, disciplinary matters and appeals
  • Offer a comprehensive range of friendly, professional and helpful support services, including learning support and assistance with personal, financial and welfare issues
  • Accommodate specific learning needs and/or disabilities through reasonable adjustments and support
  • Provide accessible, cross-institutional, social and wellbeing activities for the student community and high quality sports and leisure facilities accessible to students, staff and the local community
  • Provide students with information about expected behaviours

Find us

City, University of London

Northampton Square

London EC1V 0HB

United Kingdom

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City, University of London is an independent member institution of the University of London. Established by Royal Charter in 1836, the University of London consists of 18 independent member institutions with outstanding global reputations and several prestigious central academic bodies and activities.