Student administration
  1. Student Charter: We are City
  2. New students
  3. Registration
  4. ID cards
  5. Term dates
  6. Exams
  7. If Things Go Wrong
  8. Transcripts
  9. Replacement certificates
  10. Programme legacy
  11. Fees & finance
  12. Update your record
  13. Visas
  14. Student Survey
  15. WOW! Awards
  16. HESA Student Data Collection Notice
  1. Student Complaints
Student administration

Student Complaints

We want you to have a good experience here. If you encounter problems, we encourage all parties to try to resolve these as soon as they arise. We are committed to learning from complaints, and to identifying enhancements to the overall student experience wherever possible.

In most cases, we expect and aim to resolve problems at an early opportunity and in the simplest way. Our process includes an early resolution stage, a local-level resolution stage and an institution Level Review stage. You may find it helpful to refer to the Student Complaints flowchart for an overview of the process.

Please note that there is a separate process for handling Student Appeals relating to assessment, progression or award.

A set of Frequently Asked Questions have been prepared to assist students considering making a complaint. If you would like to proceed with your complaint then please visit the Student & Academic Services Student Complaints page for the procedures and form.

Find us

City, University of London

Northampton Square

London EC1V 0HB

United Kingdom

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City, University of London is an independent member institution of the University of London. Established by Royal Charter in 1836, the University of London consists of 18 independent member institutions with outstanding global reputations and several prestigious central academic bodies and activities.