This stand-alone study day is designed to enable you to develop your confidence, knowledge and skills to manage challenging conversations assertively. The course explores how to stay in control of yourself and your emotions in the moment, and how you can communicate clearly and positively.
No starting dates
Starting date to be confirmed
- Duration: 1 day (unconfirmed)
- Fees: £200 (unconfirmed)
- Location: Northampton Square (unconfirmed)
- Course code: CS6082
Managing Challenging Conversations Assertively Course overview
During the course, you will have the opportunity to discuss a range of theories and behavioural models such as emotional intelligence, transactional analysis and conflict management, as well as explore the impact on your own day-to-day behaviour and interactions with others.
We’ll cover techniques for handling our own responses
more effectively, and there will be opportunities for reflection and skills practice throughout the day.
Who is it for?
This course is suitable for anyone who works with others, or who interacts with the public as part of their role.
This course runs over one full day.
If you’ve ever reflected ruefully on conversations you’ve had with others and wish that you had handled them differently, then this course could be for you!
By the end of the day, you’ll have had the opportunity to reflect on challenging interactions with others. Through this reflection, you will learn tips and tools which can help you plan for, and manage challenging conversations more effectively in the future so that you feel calmer and more confident.
What will I learn?
The workshop will include:
- Using Emotional Intelligence to prepare for and hold discussions
- Inhibiting factors and overcoming these
- Definitions of behaviour
- Listening skills
- Parent, adult and child communication styles
- Techniques to structure conversations
- Responding to distressed or angry people
- Different ways of dealing with conflict
- Planned and unplanned conversations
- Skills practice
- Review and action planning.
Assessment and certificates
The session will include discussions and practical work to apply some of the theoretical knowledge and techniques covered.
This course does not include any formal assessment.
A certificate of attendance will be issued.
You will need a good level of spoken and written English to enrol on this course.
The tutor will suggest additional reading during the course.