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Mohammed Razak

BSc (Hons)

The key thing that I have gained from this placement is self-development.

Why did you decide to do a placement while at City of University London?

The main reason that I decided to do a placement whilst at City was simply because I understood that just coming out of the institution with 2:1 or 1st degree classification would not be enough to secure me a job after graduation. I needed to boost my chances and make myself more employable and therefore needed something to put me ahead of the potential competition. An Industrial Placement was the perfect way of not only getting an insight and better understanding of a corporate industry but also a fantastic reference point in future job interviews.

Where was your placement and what was your role?

I was placed at Accenture and my role within the company was a Local Technical Support Analyst, where I was required to respond to incidents logged via the IT Service Desk and passed on to the Local support team by going through the appropriate diagnosis, tracking, documentation and resolution of incidents within a set service level agreement. In order to resolve these issues as effectively as possible, I would have to be proactive in communication with customers throughout the life cycle of the incident. Also providing personal support to Senior Executive members of the firm by troubleshooting and resolving any technical issues they face with their machines. I would also have to provide regular feedback to the team on specific tasks which was assigned to me by my line manager, which I then had to become a subject matter expert on and be the main point of contact to any issues related to those particular tasks.

What was the most important thing gained from your placement?

The key thing that I have gained from this placement is self-development. Under an intense working environment I have been able to highlight better what my strong suit and weaknesses are. This placement has allowed me to build upon my strengths and also allowed me to work on my flaws. Furthermore I've always been bad with prioritising and time management, but due to fast paced nature of the organisation, I had to hit the ground running and get my head on top of the tasks that were assigned to me.

What do you plan to do after graduating?

After I graduate I plan to research on potential employers and find out what exactly they expect of a recent graduate and use this information to improve my current skill set. The industrial placement has given me a better idea as to what kind of path I want to drive my career towards. It has given me a better understanding of different roles within departments and the role which interests me the most is 'Consulting'. Working with clients and trying to promote ideas that will help improve their businesses really excites me and is something which I feel matches my skills perfectly. Furthermore the prospect of self-development is very appealing as well, whether it is a specialist in Strategic Guidance or IT Infrastructure, consulting provides me different areas to develop myself on.

Anything else you would like to add about your placement, and about City, University of London?

Applying for placements is a tough ordeal and you may get many rejections before finally getting an offer. Staying motivated and driven throughout the process played a huge part whilst I was applying. I had to prepare and get through many assessment centres only to find out that I just missed out on the vacancy. I used the experience gained from unsuccessful assessment centres/interviews to build on and finally land my current placement at Accenture. City also gives great visibility to placement openings within their portal, it's a great place to see a large list of roles and simply apply to the role that best suits you.