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Contact Information

Contact

Postal Address

City, University of London
Northampton Square
London
EC1V 0HB
United Kingdom

About

Overview

Claire is an Honorary Lecturer for City’s MSc in Organisational Psychology and has been jointly delivering the Work Design, Organisational Change and Development module with Dr Paul Flaxman since spring 2016. She specialises in organisation development, employee engagement and the psychology of change and transition, and uses case studies and brain friendly learning to bring each of these areas to life.

Claire has over 22 years’ experience of working in the energy industry. She has had a range of senior HR and consulting roles, including responsibility for employee engagement; leadership development; graduate recruitment; culture change and organisational development. Many of the initiatives she designed, delivered and evaluated were ‘award-winning’ – including National Training Awards and Corporate Engagement Awards.

Qualifications

  1. MSc in Organisational Behaviour (with Distinction), City, University of London, United Kingdom, 2008
  2. PhD in Organisation Development, Anglia Ruskin University, Cambridge, United Kingdom, 1997
  3. BSc (Hons) in Management & Systems Science, City, University of London, United Kingdom, 1993

Memberships of professional organisations

  1. Principal Practitioner, The Association for Business Psychology, Jan 2020 – present
  2. Chartered Member, Chartered Institute of Personnel and Development, Sep 2009 – present
  3. Affiliate Member, The British Psychological Society

Research

Claire’s most recent organisational research explored the benefits and challenges of agile and remote working in a large UK energy company. Findings from 741 responses to an online survey revealed the benefits experienced by this workforce, such as increased work engagement; as well as organisational outcomes, such as increased organisational commitment. Related challenges were also captured, including levels of workplace isolation and loneliness experienced by different demographic groups. Insights on how participants overcame challenges to ‘make new ways of working work’ were gathered, leading to proposals on policy change within the organisation and the development of evidence-based guidelines for managers and employees.

Stone, C. L., Horan, S. & Flaxman, P. (2018). What does the future hold? Investigating the benefits and challenges of agile and remote working. CIPD Applied Research Conference, Nottingham, December.

Stone, C. L., Horan, S. & Flaxman, P. (2018). What does the future hold? Investigating the benefits and challenges of agile and remote working. CIPD Applied Research Conference Paper. Available from: www.cipd.co.uk/learn/events-networks/applied-research-conference/2018-papers