Celebrating improvements in care homes across North West London
The My Home Life team at City delivered a leadership support programme to care home managers, which led to improvements to leadership and staff morale, and to care and support for residents and their families.
Care home managers recently came together at City, University of London to celebrate the improvements that have been made in their homes across North West London.
Working with NHS North West London Clinical Commissioning Groups (CCGs) and the local borough councils, My Home Life at City delivered a leadership support programme to 51 care home managers.
The programme led to better working across health and social care, improved leadership and staff morale, and better care and support for residents and their families.
Care home managers Elsy Joy and Matthew Mathew
Care home managers also reported a:
- 90% increase of confidence in their professional skills
- 93% improvement in the quality of engagement with their staff
- 87% reported improved quality of interaction between staff and residents
One care home manager said:
“Relatives have made many positive comments about how the programme has improved the way we deliver care to them and their loved ones as we engage better – which is excellent. Importantly, the programme has enabled us to create better teamwork to which has improved staff morale and engagement with residents and caring for their needs.”
Fiona Rowntree, Health and Social Care Workforce Lead for the NHS North West London Clinical Commissioning Group said:
It has been brilliant to see so many care home professionals share the positive impact that the leadership programme has had on them. The programme has helped to create many skilful leaders where staff are better led and delivering better outcomes for our residents and their families.
Since then, North West London CCGs have commissioned My Home Life to deliver further programmes from April 2019 onwards, not only, for care home managers, but also, managers working in domiciliary care.
Professor Julienne Meyer CBE, Executive Director for My Home Life is excited by this new development and said:
“My Home Life have now worked with over 1,500 care home managers across the UK, with consistent positive feedback. We have always believed the evidence-informed frameworks underpinning our programme would work in other settings and with other age groups. It is wonderful to be given the opportunity to test this out with people being cared for in their own homes.”
Above right: Care Home Manager, Solomon Ehuasi (middle), with Tom Owen, Co-Director My Home Life programme (left) and Fiona Rowntree, Health and Social Care Workforce Lead for NHS North West London Clinical Commissioning Group (right)