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Business & Finance

Emotional intelligence led leadership challenges the status quo

Understanding what organisations want from their employees and what employees want from the organisations in which they work, is vitally important for employers leading organisations, according to a new study by a Cass Business School expert.

by City Press Office (General enquiries)

The Psychology of Work, by Chantal Gautier, visiting lecturer at Cass, provides new insights and suggestions about how to improve today’s work place. Gautier argues that an emotional intelligence style of leadership challenges the status quo and that people are more than just cogs in a machine.

Gautier said: “The emotionally intelligent (EI) leader meets the needs and values of both workers and key organizational players. Furthermore, EI leaders grasp that unless organizations redirect the focus on their people, those at the forefront will be less committed and dedicated to the organisation's cause.”

Understanding the way individuals work in teams, how they are led and what motivates them, ensures the right fit between organisations and their employees. When employees’ expectations have not been respected, emotional triggers such as demotivation can occur says Gautier.

Using the insightful blend of the theoretical and the practical, the book highlights a number of real life work challenges.

A total of 32 industry leaders from a variety of sectors took part in a research study with student data from 103 London-based university students studying BSc courses including psychology, sociology and neuroscience incorporated into the book.

The Psychology of Work integrates key elements of organisational, business and social psychology theory that inform the creation of effective employees, teams and leaders.
The unique features of each chapter include:

  • A brief historical overview on the origin of work
  • Narratives from experienced professionals and industry leaders worldwide
  • The concept of teams and why some teams fail
  • An overview of classic and current leadership theories
  • The importance of organisational culture and its impact on working practices
  • Links to recruitment and romance in the workplace
  • University students thoughts and attitudes towards future employment and how well prepared for the workplace they feel

The final chapter presents new research findings on how to improve working practices and relationships offering a wide range practical guidance on how this can be achieved.

About the author:

Chantal Gautier is a Chartered Psychologist, academic and eclectic professional with a breadth of experience and insight into leadership, team development and change management. She is available for speaking events and by-lined articles, such as:

  • Why do teams fail?
  • What do employers seek and how can graduates become more employable?
  • What is good leadership?
  • Why should employee job satisfaction matter to organizations?
Emotional intelligence

Emotional intelligence (EI) is the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behaviour.

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