Learning Enhancement and Development
  1. About
  2. Events
  3. Learning spaces
  4. Qualifications & accreditation
  5. Learning & teaching
  6. Learning Success
  7. Counselling & mental health
  8. Contact us
  1. Personal Tutoring
  2. Where to get support
Learning Enhancement and Development

Where to get support

A variety of services and support networks are available at City University London, to complement the Personal Tutoring System.

Support with Personal Issues

The university has a number of student services available to help with any personal circumstances or problems that may affect studies.

Health

Student Health Service

The Student Health Service is committed to the general well-being of students. The nurse advisor is available for advice on minor illnesses, accidents and general advice on health matters.

Visit the Health Service pages

Location: Level 1, Drysdale Building
Opening hours: 09:00-17:00 Monday to Friday (Thursdays 10:30-17:00)
healthservice@city.ac.uk
+44 (0)20 7040 5999

Accommodation

The Accommodation team

The Accommodation team is based in the Student Centre and handles all applications to City's nominated Halls of Residence. It also assists students with sourcing private accommodation in London.

Visit the Accommodation team webpages

Location: Student Centre, Level 2, University Building
Opening hours: 09:30-17:30 Monday to Friday (Thursdays 10:30-17:30)
accomm@city.ac.uk
+44 (0)20 7040 7040

City University London Students' Union

The Students' Union offers a contract checking service as part of its support services.

Visit the Students' Union website

Location: EG01, Drysdale Building
Appointments are available Monday to Friday between 10:00 and 16:00
studentsunion@city.ac.uk
+44 (0)20 7040 5600

Disability

Disability Support

For disabled students including those with physical or sensory disabilities and long-term health conditions.

Visit the Disability Support webpages

Location: Levels 2 & 3 University Building
Opening hours: 09:30-17:30 Monday to Friday (Thursdays 10:30-17:30)
disability@city.ac.uk
+44 (0)20 7040 0246

Counselling and mental health

Student Counselling and Mental Health Service

The Student Counselling & Mental Health Service is an accessible, free of charge service for all City students. Here you can talk about anything that is troubling you with a professional and experienced member of the team who is sensitive to the needs of all students.

Visit the Student Counselling and Mental Health Service webpages

Location: Level 1 Drysdale Building
Opening times: 09:00-17:00 Monday to Friday (drop in sessions every weekday at 13:00)
coun@city.ac.uk
mentalhealth@city.ac.uk
+44 (0)20 7040 8094

Finance

Student Funding and financial support

The Financial Support team are based in the Student Centre and are available to help you with any matter relating to student funding. If you require in-person advice or help, drop-in sessions are on Mondays and Thursdays 14:00-15:30 and booked appointments are on Tuesdays and Fridays 10:00-12:00.

Visit the student funding and financial support webpages

Location: Student Centre, Level 2, University Building
funding@city.ac.uk
+44 (0)20 7040 7040

Faith issues

Chaplaincy and Faith Advisory Team

The Chaplaincy and Faith Advisory team supports people of all faiths and those of no faith. City can help to facilitate your religious practices by providing prayer rooms and other support.

Visit the Chaplaincy and Faith Advisory Team webpages

Location: Room C150, Tait Building
Opening hours: 09:30-17:30 Monday to Friday (Thursdays 10:30-17:30)
chaplaincy@city.ac.uk
+44 (0)20 7040 4219

Help for care leavers

Support for Care Leavers

Have you spent time in local authority care? If so, you may be entitled to additional support from City to help you while you are studying. A Designated Member of Staff (DMS) will be your first point of contact. Your DMS can advocate on your behalf, direct you to the right services for your needs and speak to you about City's support package for care leavers.

Visit the Support for Care Leavers webpages

Location: Careers, Student Development and Outreach services, Level 1, Drysdale Building
Opening hours: 9:00-17:00 Monday to Friday (Thursdays 10:30-17:00)
rupa.lakhani.1@city.ac.uk
+44 (0)20 7040 4173

Help with bullying or harassment

Bullying and Harassment

More information is available on these webpages.

International student issues

International Student Advisors

City has a team of dedicated International Student Advisers who can assist students from outside the European Economic Area (EEA) with UK visa, passport and immigration issues.

Read more information for visa and immigration advice

Location: Student Centre, Level 2, University Building
Opening hours: 09:30-17:30 Monday to Friday (Thursdays 10:30-17:30)
visaadvice@city.ac.uk
+44 (0)20 7040 7040

INTO - City University London

If you are an INTO student, you can find out more information about INTO support here.

Support with Academic Issues and Personal Development

There are also many services and departments who can help with any academic or personal development challenges whilst studying

Study skills

Academic Learning Support

Available to all students who want to develop effective study skills including critical writing, understanding assignment guidelines and enhancing revision techniques.

Visit the Academic Learning Support webpages

Location: Levels 2 & 3 University Building
Opening times: 09:30-17:30 Monday to Friday (Thursdays 10:30-17:30)
academiclearningsupport@city.ac.uk
+44 (0)20 7040 0246

Learning support

Dyslexia Support

Advice support and screenings for students with specific learning differences (SpLs) such as Dyslexia, Dyspraxia and ADHD.

Visit the dyslexia support webpages

Location: Levels 2 & 3 University Building
Opening Hours: 09:30-17:30 Monday to Friday (Thursdays 10:30-17:30)
dyslexia@city.ac.uk
+44 (0)20 7040 0246

Exam arrangements

Learning Success

Students who require exam arrangements because of a disability, SpLD or ongoing medical condition, should contact Learning Success to register with one of our teams. You will need to provide the appropriate medical evidence or diagnostic report.

Visit the learning support webpages

Location: Level 2, University Building
Opening times: 09:30-17:30 Monday to Friday (Thursdays 10:30-17:30)
academiclearningsupport@city.ac.uk
+44 (0)20 7040 0246

Advice on appeals, extenuating circumstances or complaints

City University London Students' Union

The Students' Union offers impartial, independent advice on academic appeals, extenuating circumstances and complaints. Their service is run by advisers who are trained and experienced in dealing with the academic procedures of the University.

If you are not sure what to do in relation to something in your Academic life, or if you want to use a particular procedure but are not sure how to go about it and maximise your chances of success, the Students' Union is there to help you.

Visit the Students' Union website

Location: EG01, Drysdale building
Opening hours: 10:00-16:00 Monday to Friday
studentsunion@city.ac.uk
+44 (0)20 7040 5600

University information on Student Appeals & Complaints

You can read the University's published information on the processes for student appeals and complaints here.

English language tuition

INTO - City University London

INTO City University London offers a range of pre-university courses that are proven to help international students progress to undergraduate and graduate degrees in the UK.

Visit the INTO webpages for City here.

Careers and employability skills

Careers Service

CityCareers provides a professional, high quality careers and information service for students and recent graduates of City. The service aims to support and develop students by providing career guidance and the tools you need to enhance your employability.

Visit the CityCareers webpages

Location: Careers, Student Development and Outreach services, Level 1, Drysdale Building
Opening hours: 09:00-17:00 Monday to Friday (Thursdays 10:30-17:00)
careers@city.ac.uk
+44 (0)20 7040 8093

Entrepreneurship and business advice

CityStarters

The CityStarters team supports the next generation of student entrepreneurs. Whether you want to start the 'next big thing', meet successful entrepreneurs, find work experience with London's most exciting and dynamic startup companies, or simply find out more about enterprise and entrepreneurship, we're here to help.

Visit the CityStarters webpages

citystarters@city.ac.uk
+44 (0)20 7040 8720

Extra-curricular and co-curricular activities

Experience City

Experience City is your gateway to becoming the 'complete graduate'. From mentoring and work placements to volunteering and networking opportunities, it's your fast track to valuable and enjoyable activities.

Visit the Experience City webpages

experience@city.ac.uk
+44 (0)20 7040 8093

CityBuddies

Support students starting your course in their first term at university, make new friends, build your confidence and develop new skills by becoming a CityBuddy.

Visit the CityBuddies webpages

Community Volunteering

Volunteering is a great way to meet people, make friends, have fun and build your confidence. You can develop relevant knowledge, skills and experience which demonstrate to future employers that you are a passionate and motivated person.

Visit the community volunteering webpages

Professional Mentoring

Our Professional Mentoring Programmes match students with experienced professionals to develop their skills, confidence and future employability. NB: These schemes are open to students in Year 2 and above and Taught Postgraduate students.

Visit the Professional Mentoring webpages

Library help

Library Services

The Library team provide a dedicated, professional and responsive library service in four locations across City University London. Our libraries have a wealth of printed and electronic resources, from core textbooks to specialist journals and databases, to support your learning and research.

Guide for new students
Library opening times

library@city.ac.uk
+44 (0)20 7040 8191

Moodle

Moodle Guidance

For queries about module enrolments, contact your Course Officer. For technical problems using Moodle, contact the IT Service Desk.

Read general guidance on using Moodle

Technical support

IT Services

The IT Service Desk operates a remote support service 24 hours a day, 365 days a year.

Click here to access the IT Self Service homepage

Locations: E101, Level 1 Drysdale Building and 1st Floor Library, Bunhill Row
Opening hours: 08:00-20:00 Monday to Friday
+44 (0)20 7040 8181