Frequently Asked Questions
Who benefits from Learning Analytics?
Learning Analytics can benefit a variety of different stakeholders. These include:
- Students: by providing more personalised and timely support to students who are either at risk or not engaging with their course. This can help students to progress and succeed in their studies.
- Support Staff: by providing more data and a greater idea of how a student is engaging with their course. This can help to plan more effective and personalised interventions. Having multiple sources of information in the same system can also help to save time when assessing a student’s overall engagement.
- Teachers: by providing analytics about how students are engaging with the content on the modules they teach on. This can help to plan more effective and personalised interventions.
- Department heads: by providing an overview of how many students within a department are engaging with their course and how many are flagged as at risk. This can help to identify areas of concern so that improvements can be implemented.
Who has access to the Learning Analytics System?
There are multiple individuals who may have access to the Learning Analytics System. These include:
- Personal tutors: Anyone who is listed on the Student Records System (SITS) as a personal tutor will automatically have access and can see their tutees within the system.
- Teachers: Anyone who is listed on the Student Records System (SITS) as teaching on a module will automatically have access and can see their modules and students studying on these modules.
- Central administration staff: The system administration team will have admin access to the system. These people are likely to be in LEaD, IT and Student and Academic Services.
- School administration staff: Any other member of staff who has been authorised by the systems administration team. Depending on the School, certain members of staff such as Head of Academic Services, Student Engagement Officers, Attendance Officers may request access from their Head of Academic Services.
For further information around access please speak to the Head of Academic Services in your school.
How do I access the Learning Analytics System?
The Learning Analytics system can be accessed directly via: https:\\datax.jisc.ac.uk. You will be taken to a City, University of London authentication page where you will be able to sign in using your City University username and password.
Where can I request support for the Learning Analytics?
Please log your query with the IT Service Desk under the Learning Analytics section with Educational Technologies.
Where can I request training for Learning Analytics?
Please log your query with the IT service desk under the Learning Analytics section within Educational Technologies.
Where does the data in the Learning Analytics System come from?
The data currently shown in Data Explorer comes from Moodle and SITS. The virtual engagement data is collected from Moodle and assessment data is collected through SITS.
How often is the data in the Learning Analytics System refreshed?
The virtual engagement data within Moodle feeds into Data explorer live and updates every minute. The assessment data in SITS updates overnight and can be seen in the system the next day.
Why can I not see any data in the Learning Analytics System?
If you cannot see data for your student’s, this is most likely because you are not assigned the correct role in SITS. To resolve this, please contact the course office within your School.