Learning Enhancement and Development
  1. About & Contacts
  2. Events
  3. Learning spaces
  4. Qualifications & accreditation
  5. Establishing a Teaching Persona
  6. Learning & teaching
  7. Learning Success
  8. LEaDER Centre
  9. LEaD projects
  1. Past Events
  2. Learning at City Conference 2017
Learning Enhancement and Development

Poster 10

Analysis of students’ feedback to better understand their expectations of teaching

Dr Joana Fonseca - School of Mathematics, Computer Science and Engineering, City, University of London
Dr Alfredo Camara - School of Mathematics, Computer Science and Engineering, City, University of London

This proposal uses statistical tools and visualisation techniques to extract unique insights from students’ feedback to help improving teaching/learning approaches.

Technological developments, social movements, economic shifts and their effect on our daily lives can pose real challenges to education. As educators we need to adapt our teaching approaches to enhance students’ learning at the University level and beyond. This poster presents a comprehensive study of students’ feedback across engineering disciplines at City University of London. Statistical tools are combined with advanced visualisation techniques to extract and examine the relevant indicators of students’ expectations. The results show how the students’ perception of the learning experience has changed in the last 4 years and how this is linked to the characteristics of the teaching module. The outcomes of this study can help academics and institutions tuning their teaching approaches to societal needs.

The outcomes of this study, while related to Engineering disciplines, are expected to have relevance for other Departments within the University. The contribution of this study is twofold: 1) to help identifying what are the aspects that students consider to be the most important in their learning-teaching process by investigating the frequency that some keywords are used, such as feedback, lecture notes, the use of examples, and 2) to elucidate whether students’ expectations are being met, in other words, whether they assess those keywords as positive or negative aspects. The innovation of this contribution is related to the use of advanced  tools to extract unique insights from students’ feedback, which have perhaps been underused in the past or not used to its full potential (Brennan & Williams, 2004). This poster will contribute towards a better understanding of students’ perceptions of learning experience, thus helping improving teaching approaches.


Brennan, J. & Williams, R. (2004).  Collecting and using student feedback in Learning and Teaching Support Network