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Information Technology

IT Operations

IT Operations is responsible for the reliable functioning of the infrastructure and operational environments that support application and technology deployment to both staff and students, including the network infrastructure; server and device management; computer operations, relationships with cloud providers; IT infrastructure library (ITIL) management, and Service Desk functions for the Institution.

All IT related requests and problems are directed to the IT Service Desk in the first instance who resolve the issue or triage them to the responsible team for resolution.