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Information Technology

Password Reset

Managing your password is an important aspect of information security at City, University of London. Follow the guidance below to successfully reset your password.

Recommended Process for Resetting your Password:

If you have forgotten your password and need to reset it you must ensure to update the settings across any of your devices that access Eduroam Wi-Fi first. We recommend following the steps below.

  • Step 1: Forget Eduroam on Connected Devices (if required)
  • Step 2: Reset your password
  • Step 3: Add Eduroam on Devices (if required)

Please note: If you wish to change your password, rather than reset it, then please follow Password Change guidance.

Step 1: Forget Eduroam on Connected Devices (if required)

Please follow the relevant instructions below depending on your device before resetting your password:

Apple iOS forget Eduroam Wi-Fi

  • Navigate to the settings of your device
  • Select ‘Wi-Fi
  • Select the Eduroam Wi-Fi
  • Select ‘Forget this network
  • Select ‘Forget’ again

The Eduroam credentials have now been removed.

Windows 10 forget Eduroam Wi-Fi

  • Select ‘Start’ > ‘Setting’ > ‘Network and Internet
  • Select ‘Wi-Fi’ on the left hand side
  • Select ‘Manage known networks
  • Select ‘Eduroam’ and the ‘Forget

The Eduroam credentials have now been removed.

Android forget Eduroam Wi-Fi

  • Navigate to the settings of your device
  • Select ‘Wi-Fi
  • Select the ‘Eduroam’ Wi-Fi
  • Select ‘Forget

The Eduroam credentials have now been removed.

Step 2: Reset your password

If you have forgotten your password please go to https://pwdreset.city.ac.uk

Once there enter your City email address in the format username@city.ac.uk and enter the relevant letters/numbers displayed to you in the box.

Please note: City, University of London has a password policy that sets out the expectation of all staff in order to keep your password secure.

Click ‘next’

Click “I’ve forgotten my password”

Enter the answers to the displayed security questions or enter the code sent to your mobile phone depending on which security option you setup.

Change your password using Security Questions

Provide an answer to the questions and click ‘Next’.

Change your password using a mobile phone

Enter the code sent your mobile.

Click ‘next’

Enter a new password and click ‘Finish

Click ‘Finish

You have now successfully updated your password.

Step 3: Add Eduroam on Devices (if required)

Connect to Eduroam Wi-Fi on your Device.

Please follow the relevant instructions below depending on your device after resetting your password:

Apple iOS Connect to Eduroam Wi-Fi

Now that your device has forgotten the Eduroam Wi-Fi you can connect back to it using your updated password.

  • Navigate back to your settings
  • Select ‘Wi-Fi
  • Find and select the ‘Eduroam’ Wi-Fi
  • Enter your username in the format "username@city.ac.uk" along with your updated password
  • Select ‘Trust’ on the certificate screen

Connect to Eduroam Wi-Fi for Windows 10

Add Eduroam again.

  • Click on the Network symbol in the taskbar,
  • Choose Eduroam
  • Enter your credentials in the format username@city.ac.uk and your password.

Connect to Eduroam Wi-Fi for Android

Now that your device has forgotten the Eduroam Wi-Fi you can connect back to it using your updated password.

  • Navigate back to your settings
  • Select ‘Wi-Fi
  • Find and select the ‘Eduroam’ Wi-Fi
  • Enter your username in the format ‘username@city.ac.uk' and updated password
  • Select ‘Connect;

You should now successfully be connected to the Eduroam Wi-Fi.

You have now successfully changed your password.