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  1. Log In and Account Issue
Information Technology

Log In and Account Issue

Forgot your password

Login to IT Self Service on and select ‘Log an IT incident’. Click on the category ‘account login’ and select the most appropriate option.

If you are unable to login to IT Self Service then click on ‘Log a call without a City account’ and complete the rest of the form.

Change password

Information on how to change your staff password can be found on If you are having trouble changing your password then please contact the IT Service Desk.

New Student

Visit our dedicated site .

New Staff log in issue

On your first day, your manager should provide you with a staff username and email address. Once you have these, call IT Service Desk on extension 8181 to retrieve your password. You can use the on-line Password Self Service to register your password and change your password at any time.

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City, University of London

Northampton Square

London EC1V 0HB

United Kingdom

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City, University of London is an independent member institution of the University of London. Established by Royal Charter in 1836, the University of London consists of 18 independent member institutions with outstanding global reputations and several prestigious central academic bodies and activities.