Information Technology
  1. Getting IT Support
  2. About us
  1. Password Change
Information Technology

Password Change

Managing your password is an important aspect of information security at City, University of London. Follow the guidance below to successfully change your password.

City, University of London has a password policy that sets out the expectation of all staff in order to keep your password secure. The policy outlines the requirement to update your password at least every 12 months in accordance with the Password Construction Guidelines.

Recommended Process for Changing your Password:

Please note: If you have forgotten your password please follow the Password Reset guidance.

When you update your password you must ensure to update the settings across any of your devices that access Eduroam Wi-Fi first. We recommend following the steps below.

  • Step 1: Forget Eduroam on Connected Devices (if required)
  • Step 2: Change your password
  • Step 3: Add Eduroam on Devices (if required)

Step 1: Forget Eduroam on Connected Devices (if required)

Please follow the relevant instructions below depending on your device before resetting your password:

Apple iOS forget Eduroam Wi-Fi

  • Navigate to the settings of your device
  • Select ‘Wi-Fi
  • Select the Eduroam Wi-Fi
  • Select ‘Forget this network
  • Select ‘Forget’ again

The Eduroam credentials have now been removed.

Windows 10 forget Eduroam Wi-Fi

  • Select ‘Start’ > ‘Setting’ > ‘Network and Internet
  • Select ‘Wi-Fi’ on the left hand side
  • Select ‘Manage known networks
  • Select ‘Eduroam’ and the ‘Forget

The Eduroam credentials have now been removed.

Android forget Eduroam Wi-Fi

  • Navigate to the settings of your device
  • Select ‘Wi-Fi
  • Select the ‘Eduroam’ Wi-Fi
  • Select ‘Forget

The Eduroam credentials have now been removed.

Step 2: Change your password

When you wish to change your password please go to password change.

  • Enter your old password
  • Create a new password please refer to our Password Policy for minimum requirements
  • Click 'submit'

For further guidance please refer to this video guidance.

You have now successfully changed your password.

Step 3: Add Eduroam on Devices (if required)

Connect to Eduroam Wi-Fi on your Device.

Please follow the relevant instructions below depending on your device after resetting your password:

Apple iOS Connect to Eduroam Wi-Fi

Now that your device has forgotten the Eduroam Wi-Fi you can connect back to it using your updated password.

  • Navigate back to your settings
  • Select ‘Wi-Fi
  • Find and select the ‘Eduroam’ Wi-Fi
  • Enter your username in the format "username@city.ac.uk" along with your updated password
  • Select ‘Trust’ on the certificate screen

Connect to Eduroam Wi-Fi for Windows 10

Add Eduroam again.

  • Click on the Network symbol in the taskbar,
  • Choose Eduroam
  • Enter your credentials in the format username@city.ac.uk and your password.

Connect to Eduroam Wi-Fi for Android

Now that your device has forgotten the Eduroam Wi-Fi you can connect back to it using your updated password.

  • Navigate back to your settings
  • Select ‘Wi-Fi
  • Find and select the ‘Eduroam’ Wi-Fi
  • Enter your username in the format ‘username@city.ac.uk' and updated password
  • Select ‘Connect;

You should now successfully be connected to the Eduroam Wi-Fi.

You have now successfully changed your password.