Information Technology
  1. Getting IT Support
  2. About us
    1. Password Change
    2. Password Reset
    3. Phishing and Spam
    4. Service Now Guide
    5. Portable Hearing Support
Information Technology

Getting IT Support

The IT Service Desk is the first point of contact for all IT queries. We aim to support your learning and research by providing professional advice to help resolve your IT problem or request over the phone, online and face-to-face.

Instructions on how to use our IT Self Service platform can be found here.

Online help:

Log onto IT Self Service

  • Report an IT incident (fault)
  • Raise an IT service request
  • Access an array of helpful step by step instructions and user guides by clicking on ‘Find an answer'
  • View and track your open incidents and requests

Telephone support:

Call our friendly and supportive IT Service Desk team

  • Phone lines are open 24 hours a day, 365 days a year
  • Call us on 0207 040 8181 or
  • Extension 8181

Face to face support:

We offer face to face IT support and expert advice to all students at City, University of London. You can obtain basic technical support and assistance including:

  • Problems using software and other City IT Services
  • Removing viruses and malware
  • Wireless set up on laptop and mobile devices
  • Laptop performance issues
  • Password reset information

Our opening hours are between 8AM to 8PM, Monday to Friday at the following locations:

  • Northampton Square, Drysdale Building, Room E101
  • Cass Business School, Library, 1st floor

Our opening hours are between 9AM to 5PM, Monday to Friday at the following location:

  • Northampton Square, Library, 2nd floor

Follow us on Twitter (@CityUni_ITSD) for IT system alerts, IT information, tips & tricks