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  4. Feeling human: how can humanisation theory enhance the experience of receiving and providing care and rehabilitation?




Feeling human: how can humanisation theory enhance the experience of receiving and providing care and rehabilitation?




Speaker: Dr Carole Pound

The Centre for Language and Communication Science Researchat the School of Health Science, City, University of London welcomes Dr Carole Pound to discuss their findings on ‘humanisation theory’ as part of the research seminar series.


In delivering services to users of health and social care, organisations often highlight their ambition to respond in person centred ways that treat all service users with dignity, respect and compassion. However, scrutiny of healthcare culture and practice alongside the lived experience of patients and service users (Galvin and Todres, 2013) suggests that human centred aspirations to the delivery of health and social care often conflict with perceived (or real) priorities of care directed more towards systems and processes than people. Marginalised groups such as older people, those with dementia or people with post-stroke communication difficulties, may be particularly at risk of dehumanising experiences.

This presentation will describe a values-based framework of eight interacting dimensions of humanising care (Todres et al., 2009) and demonstrate how increased sensitisation to what it means to be human can enhance compassionate care and practice in diverse healthcare settings. Illustrative case studies from two neuro rehabilitation settings will highlight the potential benefits of humanisation theory and practice to everyday interactions, staff wellbeing and service improvement initiatives.

About the speaker

Carole is a researcher in the Centre for Qualitative Research at Bournemouth University, where her current interests focus on understanding and translating humanisation theory to complex care contexts. Carole originally trained as a Speech and Language Therapist and has extensive experience working with adults with acquired neurodisability and their family and friends in acute, rehabilitation, community and university settings. She has contributed to a range of publications promoting innovative approaches to aphasia therapy and has been a long-standing advocate for the inclusion of people with communication disability in the co-design and co-production of therapy and support services. Her doctoral studies used participatory action research to explore the friendship experiences of working aged adults with aphasia.

A light lunch with refreshments will be provided.

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When and where

12.45pm - 2.00pmMonday 10th June 2019

MG26 Myddelton Street Building City, University of London 1 Myddelton Street London EC1R 1UW United Kingdom