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  1. Student Support Statement
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  5. IT Support
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  10. A-Z of services
  1. Getting IT Support
Current students

Getting IT Support

The IT Service Desk is the first point of contact for all IT queries. We aim to support your learning and research by providing professional advice to help resolve your IT problem or request over the phone, online and face-to-face.

Online help:

Log onto IT Self Service

  • Report an IT incident (fault)
  • Raise an IT service request
  • Access an array of helpful step by step instructions and user guides by clicking on ‘Find an answer'
  • View and track your open incidents and requests

Instructions on how to use IT Self Service can be found here

Telephone support:

Call our friendly and supportive IT Service Desk team

  • Phone lines are open 24 hours a day, 365 days a year
  • Call us on 0207 040 8181 or
  • Extension 8181

Face to face support:

We offer face to face IT support and expert advice to all students at City, University of London. You can obtain basic technical support and assistance including:

  • Problems using software and other City IT Services
  • Removing viruses and malware
  • Wireless set up on laptop and mobile devices
  • Laptop performance issues
  • Password reset information

Our opening hours are between 8am to 8pm, Monday to Friday at the following locations:

  • Northampton Square, Drysdale Building, Room E101
  • Northampton Square, Library, 2nd floor
  • Cass Business School, Library, 1st floor

Follow us on Twitter (@CityUni_ITSD) for IT system alerts, IT information, tips & tricks

Find us

City, University of London

Northampton Square

London EC1V 0HB

United Kingdom

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City, University of London is an independent member institution of the University of London. Established by Royal Charter in 1836, the University of London consists of 18 independent member institutions with outstanding global reputations and several prestigious central academic bodies and activities.