Frequently asked questions about City IT

You must register for ‘Self-Service Password Reset’

Setting up your self-service account is a one-time process, and allows you to access Office 365 and reset your password (should you forget it) without contacting the IT Service Desk.

1. Visit pwdreg.city.ac.uk
2. Login with your username (e.g abcd123) and password.
3. Setup additional security verification methods of your choice, either:
   1. A mobile phone number – you will be sent a text should you reset your password.
   2. Security questions – you will be asked to answer three security questions should you reset your password

Please note: when you register, ensure the information you provide cannot be seen by others.

When are first prompted, you will see a message asking for more information, select 'Next'. If you are unable to complete the sign-up process at this time select 'Skip setup', to postpone for up to two weeks.

To continue setting up your security information you can choose between the following options:

1. Phone number
2. Security questions

Phone Number

If you wish to provide a phone number as part of your security information choose the UK (+44) country code then enter your mobile number leaving out the leading 0.

• A code will then be sent to your mobile. Enter this code and click ‘Next’
• Click ‘Done’
• You have now registered your information for password self-service.

Security Questions

If you do not wish to provide your mobile number as part of the security verification process click ‘I want to set up a different method’ link at the bottom left to use an alternative method.

• Choose five different questions from the drop-down selection and enter your answers
• Click ‘Save’
• Click ‘Done’
• You have now registered your information for password self-service.