Current students
  1. Student Support Statement
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  10. A-Z of services
  1. Health Service
  2. Nurse Advisory Service
  3. Feedback & complaints
Current students

Feedback & complaints

We welcome your feedback on our services and use any feedback to inform review processes and the improvement of the service.

You can give feedback using any of the following methods:

Email: healthservice@city.ac.uk

Writing: Health & Wellbeing @ Work Centre, Level 1 Drysdale Building, Northampton Square, London, EC1V 0HB

By telephone: +44 (0)20 7040 5999

In person: at our premises at the address above.

Dealing with complaints

  • We make a commitment to ensure that making a complaint is as easy as possible.
  • We treat all complaints seriously.
  • All complaints are dealt with in confidence.
  • We will acknowledge receipt of your complaint within 2 working days.
  • We will issue a full response within 10 working days.
  • If there is a delay in responding we will keep you informed of our progress.