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Current students

Helpline Support Services

A list of specialist helpline, text-based and in-person support services.

You will find a list of confidential specialist organisations, helplines and services below.  Please note, this is not an exhaustive list and not all of the services listed offer out of hours support.  Please use the links provided for more information.

General Support Services

Samaritans

Whatever you’re going through you can call the Samaritans for free, any time.  They offer support 24 hours a day, 365 days a year.  You don’t have to be feeling suicidal to call them.

Helpline: 116 123

Callers who are deaf or who have hearing or speech impairments can use the Next Generation Text (NGT) service

Email support: jo@samaritans.org(they aim to respond to emails within 12 hours)

In-person emotional support is offered on a drop-in basis, you are advised to call in advance.  Find your nearest service here.

Papyrus

For young people under the age of 35 who have been thinking about taking their own life or have tried to harm themselves or those who are concerned about a young person.

HOPElineUK: 0800 068 4141 (please see the website for details of their operating times)

SANE

A leading UK mental health charity which offers emotional support and information to anyone affected by mental ill-health including family, friends and carers.  This includes support lines, stories and blogs.

SANEline: 0300 304 7000 (4.30pm – 10.30pm)

SANE Textcare: a text services that allows you to arrange for messages of support at times that are right for you e.g. a regular time when you notice you feel lonely or isolated or a specific time when you would like some extra support such as before attending an appointment.  For more information and to access this service please see here.

SANE Support Forum: A space to share your experiences with other members and give and receive mutual support.  For more information and to access the forum please see here.

LGBT+ Support Service

London Friend

A specialist service developed to improve the health and mental well-being of Lesbian, Gay, Bisexual and Transgendered people (LGB&T).  For further information please visit their website.

Switchboard LGBT+ helpline: 0300 330 0630 (10am – 10pm)

Galop

An anti-violence charity offering emotional and practical support for LGBT+ victims of hate crime, sexual violence or domestic abuse.

National LGBT Domestic Abuse Helpline: 0800999 5428 (includes physical, psychological, emotional, sexual and financial abuse)

The Albert Kennedy Trust

Crime-Related Support Services

Victim Support

Supportline: 0808 1689 111 (you can dial 141 to hide your number but check with your network provider as this doesn’t work with all mobile networks).  For operating hours please see here.

Text Relay and Interpretation

If you are deaf or hard of hearing you can contact Victim Support using Next Generation Text: 18001 0808 1689 111

Supportline also has an interpretation service for those who do not speak English as a first language.

The Havens

If you have been the victim of rape or sexual assault within the last 12 months, The Havens can help. They offer urgent medical examinations and can be contacted 24 hours a day.  They provide support at three London locations depending on your preference. You don’t have to be referred or speak to the police to use this service.

Telephone: 020 3299 6900

You can find your nearest, alternative rape and sexual assault referral centre here.  These services provide support to victims/survivors of rape or sexual assault regardless of whether you choose to report the offence to the police.  They provide a provide space for interviews and medical examinations.  Some may also offer counselling services.

Rape Crisis

A 24 hour national Freephone helpline service.

Helpline: 0808 802 9999 (12-2.30pm and 7-9.30pm)

Galop

An anti-violence charity offering emotional and practical support for LGBT+ victims of hate crime, sexual violence or domestic abuse.

National LGBT Domestic Abuse Helpline: 0800999 5428 (includes physical, psychological, emotional, sexual and financial abuse)

Domestic Violence Support Services

Before you call helpline services you are advised to ensure that you are safe when you call the helpline.  This means that the perpetrator of the abuse is not in the same property as you (even if they are in another room, the garden or asleep), to avoid your call being overheard.  Please note, there may be a slight delay to your call being answered so try to ensure that you have sufficient time during which to make a call, safely.

Women’s aid

A service offering a national 24 hour helpline for female victims of domestic violence

If you are in immediate danger call 999.

Freephone National Domestic Violence Helpline: 0808 2000 247

Please note, it is not always possible for a caller to connect immediately to a helpline worker during peak times 9.30am-3.30pm, you may be connected to a voicemail service.  For more information please see here.

Mankind

A specialist support service specifically for male victims of domestic abuse and violence

If you are in immediate danger call 999.

National Helpline: 01823 334 244 (Monday-Friday 10am - 4pm + 7pm – 9pm)

Helpline services for the deaf are provided through Text Relay. Visit www.textrelay.org for details

Galop

An anti-violence charity offering emotional and practical support for LGBT+ victims of hate crime, sexual violence or domestic abuse.

National LGBT Domestic Abuse Helpline: 0800999 5428 (includes physical, psychological, emotional, sexual and financial abuse)

Drug and Alcohol Support Services

Drinkline

A free, confidential helpline for those who are concerned about their drinking or someone else’s.

Helpline: 0300 123 1110

Frank

Offers information and a 24 hour national drug helpline.

Helpline: 0300 123 6600

Frank also offers an online, confidential live chat service (2-6pm).  To access this service please see here.

Accessible Support Services

The organisations listed below offer services which are accessible to those with hearing impairments.

Samaritans

Whatever you’re going through you can contact the Samaritans for free, any time.  They offer support 24 hours a day, 365 days a year.  You don’t have to be feeling suicidal to contact them.

Callers who are deaf or who have hearing or speech impairments can use the Next Generation Text (NGT) service

Email support: jo@samaritans.org(they aim to respond to emails within 12 hours)

SANE

A leading UK mental health charity which offers emotional support and information to anyone affected by mental ill-health including family, friends and carers.  This includes support lines, stories and blogs.

SANE Textcare: a text services that allows you to arrange for messages of support at times that are right for you e.g. a regular time when you notice you feel lonely or isolated or a specific time when you would like some extra support such as before attending an appointment.  For more information and to access this service please see here.

SANE Support Forum: A space to share your experiences with other members and give and receive mutual support.  For more information and to access the forum please see here.

CALM – Campaign Against Living Miserably

Support dedicated to supporting young men who are feeling low, depressed, suicidal or in crisis

Find their webchat helpline here (open 5pm – midnight)

Mankind

A specialist support service specifically for male victims of domestic abuse and violence.  If you are in immediate danger call 999.

Helpline services for the deaf are provided through Text Relay. Visit www.textrelay.org for details

Victim Support

If you are deaf or hard of hearing you can contact Victim Support using Next Generation Text: 18001 0808 1689 111

For operating hours please see here.

Anxiety UK

Support, advice and information on a range of anxiety and anxiety-based depression conditions.

Text Service: 0753 7416 905 (Monday to Friday, 9.30am – 5.30pm).  Responses are limited to 150 characters.

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City, University of London is an independent member institution of the University of London. Established by Royal Charter in 1836, the University of London consists of 18 independent member institutions with outstanding global reputations and several prestigious central academic bodies and activities.