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  10. A-Z of services
  1. Student Counselling and Mental Health Service
  2. Crisis and Emergency
Current students

Crisis and Emergency

Are you worried about yourself or another student?

I require immediate, urgent medical or psychological help and support

If you require immediate, urgent medical or psychological help and support you can do any of the following:

  • Contact your G.P. to book an emergency appointment – your G.P. holds responsibility for your healthcare
  • Call the Samaritans on 116 123 – the 24 hour helpline can also be used for non-emergency situations.
  • If you are currently in student halls you can contact a member of staff for help and support
  • Visit your nearest walk-in clinic which can be found here
  • Visit your nearest A&E which can be found here
  • Call the NHS emergency and urgent care service on 111
  • If more immediate, urgent care is required you can call an ambulance by dialling 999

For a list of other helpline, text and in-person support services please see here.

I have a mental health condition and access specialist NHS services

If you have a mental health condition and are already accessing specialist NHS services, as well as making use of the emergency medical and psychological services listed above, you are encouraged to do the following:

  • Contact your specialist mental health team (e.g. Community Mental Health team, Early Intervention team etc)
  • If you are currently under the care of a local Crisis Team you can contact them directly
  • Follow your personalised crisis and emergency plan or any advice provided by your specialist team

For a list of other helpline, text and in-person support services please see here.

The Student Counselling & Mental Health Service

The Student Counselling & Mental Health Service is not a crisis support service however, in addition to the emergency specific services listed above, our service is usually open Monday to Friday 9am – 5pm.  If you feel you need to speak to a member of our team urgently you can visit or contact us.  Where possible we will try to offer you a same day discussion.  If the service is closed and you are concerned for your safety and wellbeing and feel that you need more immediate, urgent medical of psychological help you should contact any of the services listed above.

Find us

City, University of London

Northampton Square

London EC1V 0HB

United Kingdom

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City, University of London is an independent member institution of the University of London. Established by Royal Charter in 1836, the University of London consists of 18 independent member institutions with outstanding global reputations and several prestigious central academic bodies and activities.