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Managing Staff Through Change City Health

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Key information

Application deadline:
TBC
Duration:
TBC
Time:
TBC
Fees:
TBC
Course code:
TBC
Location:
TBC

Course overview

This course will use a number of different activities to explore our reactions to organisational change, and will enable managers to identify factors that help and hinder the change process as well as examine practical steps that line managers can take to facilitate change, manage staff morale and expectations.

Course content includes:

  • The change process
  • Your reactions to change
  • Other reactions to change
  • The manager’s role
  • Managing change resistors
  • Managing morale and motivation
  • Individual interactions -what helps and what hinders
  • Appealing to the rational and the emotional
  • Coaching staff through change
  • The GROW model
  • Skills practice
  • Application at work

Please note that this course may be cancelled if minimum numbers are not met. In this instance all applicants will be offered a full refund. We would aim to provide notice of 7 days prior to cancellation.

Course outcomes

Course outcomes

Participants will be able to:

  • Explain the significance of line managers interactions with staff and it's impact on staff morale and be able to take 4 actions to increase employee engagement
  • Plan the communication of change to maximise impact and engagement
  • Name 5 common reactions to change and know how to get the best from these reactions
  • Develop strategies to manage change resistors
  • Identify factors that help and hinder change
  • Use the GROW model of coaching with staff members facing uncertainty or who have to make difficult decisions

Eligibility

Eligibility

Prerequisite knowledge

Health professionals and support staff in managerial roles

English requirements

Applicants should be proficient in written and spoken English

Assessment

Assessment

This is a participative training course involving discussion, individual reflection, practical exercises and skills practice. Informal assessment will take place through group discussion and classroom activities as guided by your tutor.

Recommended reading

Recommended reading

Switch: How to change things when change is hard by Chip and Dan Heath

My Iceberg is Melting by John Kotter

The Tao of Coaching by Max Landsberg