In order to change or reset your password, you must first set up your self-service account .
You only need to set up your self-service account once. After it has been set up, you can change or reset your password as often as you require.
How to set up your self-service account
- Go to https://pwdreg.city.ac.uk
- Enter your password
- Answer the security questions.
How to change or reset your password
- Go to https://pwdreset.city.ac.uk
- Enter your username
- Answer the two security questions
- Enter your new password.
OK, what if I have forgotten my password and not set up my security account?
In this case, please contact the IT Service Desk on 020 7040 8181 or online at www.city.ac.uk/itservicedesk.