Statement of Service
Statement of Service
The Careers Service includes Careers Consultants, Information, Employer Engagement and Unitemps.
We work closely with Student Engagement and Experience, including Community Volunteering, CityBuddies, Professional Mentoring and Widening Participation teams to ensure student have access to a wide variety of support and opportunities to develop employability skills.
- To provide a high quality, accessible and professional careers guidance, information and vacancy service to City students and graduates, that is both impartial and confidential.
- To enable students to make informed decisions about their career choices, take the appropriate steps to realise their goals and develop the capacity and employability skills to manage their working lives.
- To pro-actively liaise with employers, professional associations and other opportunity providers.
- To act as a link between the university and employers who are seeking recruits by processing vacancies, facilitating employer’s access to students and graduates by organising engagements on campus.
- To provide the university with information on the destinations and career readiness of its graduates.
We provide careers information, advice and guidance, vacancy services and employer-led events to:
- Full-time and part-time undergraduate, postgraduate, diploma, continuing education, exchange and foundation students while they study at City.
- Students who withdraw from their course may use the service for 6 months following the date of withdrawal. They can have a maximum of 3 appointments as resources permit. If you are a student who has recently withdrawn from a course and would like careers guidance, please contact the careers service.
- Students who have completed their undergraduate and postgraduate studies at City, for up to three years after completion as resources permit.
- Students on short courses at City. during their course as resources permit.
- Prospective students who are considering studying at City will have access to a range of electronic resources via the website, and paper based resources by dropping into the service during campus tours and visits. One-to-one guidance for prospective students can be arranged on a case-by-case basis.
- Graduates who completed their course more than 3 years ago may be able to access support on a case-by-case basis. Please contact email@example.com if you graduated more than three years ago and would like careers support.
The Careers Service provides advice and links to the following developmental opportunities:
- Professional mentoring opportunities
- Opportunities to volunteer in the community
- Opportunities to develop skills through part-time work
Our services are available to all eligible users for the purpose of helping them to develop their career ideas and build relevant skills to help them in moving on in the world of work after university.
We run a small satellite service at the City Law School which offers a selection of services particularly aimed at students on postgraduate law courses there. These students are eligible to use the full range of services at the main centre.
Careers information resources
Extensive information resources are available through open access in the Careers office in hard copy, video and electronic format as well as on the Careers Service website and include the following:
- General careers information – on graduate and postgraduate occupations and professions.
- Further study – ondifferent types of courses including postgraduate taught and research courses.
- Employer information – a selection of recruitment literature, directories free to take away.
- Job search – reference books, handouts, booklets and videos cover application, selection and assessment procedures.
- Job vacancies – current, graduate, placement, part-time and vacation vacancy information available via our website.
- Our website www.city.ac.uk/careers hosts a wide range of information to help you with your career planning and gives details of the services we offer
Our information team are here to advise you on how to make the best use of the information we hold in the Careers Service and to refer you on if necessary.
Individual careers guidance
- 20 minute next-day appointments: You may book for a 20 minute appointment with an Application Advisor or a Careers Consultant any weekday at specific times during term time. You can book online by visiting our website: www.city.ac.uk/careers. Application Advisors will hold appointments for CV, cover letter and application form checks. Careers Consultant appointments are available for general careers related queries. You may be referred to a longer session if your query is more complex.
- Guidance interviews: These 40 minute interviews are designed for dealing with more complex questions or decision-making that may affect your working life and can be booked in advance through our website: www.city.ac.uk/careers.
- Mock interviews: These 40 minute role-plays are for students and graduates who are in the process of making applications and wish to practise their interview skills. You will need to book in advance online: www.city.ac.uk/careers. You will be asked to provide in advance a copy of your application form or CV and the job description or person specification from the employer to whom you are applying.
- Skype/telephone appointments: If you are unable to come in to the Careers Service you can choose to have an appointment by telephone or Skype.
Please note: you can always use a 20 minute next-day appointment if you just want to talk through interview skills/other selection procedures.
Due to heavy usage of our service and limited resources we have to limit the number of appointments:
- One 20-minute appointment per week
- One 40-minute appointment per week
- One appointment total per student per day
Testing and assessment
Guidance on preparation for selection procedures including presentations and group exercises is given through workshops and on a one-to-one basis as required. The opportunity to experience sample graduate psychometric tests is offered throughout the year and our website includes a link to a series of online practice psychometric tests. Please ask information staff about access to free online tests and resources.
Group events, presentations and workshops
- Employers: We arrange employer events, presentations and drop-in days. We also involve employers in other activities and occupational events both centrally and within courses.
- Alumni: We invite past graduates and postgraduates to participate in group activities and alumni events where they give support and advice to current students based on their areas of expertise.
- Careers education and planning: Careers consultants deliver group sessions on a variety of topics. Some of these are delivered centrally, but careers staff are also contribute to varied programmes of personal and career development within courses and Schools. You should check with your department for details.
- Computer facilities: We provide access to word-processing facilities, the internet, and a variety of specialist software/databases including the Prospects Planner guidance program and GoinGlobal. Access is subject to availability and you should check with the Careers Centre to see if booking is required.
- Email/telephone service: If you have particular difficulty in physically accessing the service for individual guidance needs that cannot be met through our web based service, we can offer you telephone or email guidance by arrangement. We also offer the opportunity to conduct guidance appointments by Skype.
What you can expect from us
All our services are open to any student of City University London. If you require communication or access support, please contact us to discuss your needs.
What we expect from you
- Keeping appointments you make and attending pre-booked presentations and other activities, or giving as much notice as possible in the event of cancellation
- Taking responsibility for your own decision-making, research and further action
- Treating with respect the staff with which you come into contact and the materials made available for you and others to use
- Making the service aware in advance of any special needs you may have relating to the provision, in alternative formats of careers education, information and guidance
- Giving us feedback on any aspect of our service.
The Careers Service is keen to work with colleagues across the university.
What we offer
The Careers Service produces the Destinations of Leavers of Higher Education (DLHE) statistics through the collection, analysis and dissemination of results. The information can be used as part of the annual monitoring of courses, to support subject assessments and when looking at students’ progression and employability and as a marketing tool for prospective students. All school reports can be found online: https://www.city.ac.uk/careers/your-career/destinations-of-city-graduates
Career Management Skills for students
Each Careers Consultant has course liaison responsibility and is happy to collaborate with academic colleagues in order to provide related services to support the development of students’ career management skills. Please ring us on x8093 to speak with your nominated Careers staff. We may collaborate in the following ways:
- Attending registration and induction sessions to inform students about the services available
- Provision of seminars/workshops and other events to individual groups on aspects of career planning
- Supporting specific initiatives in collaboration with academic colleagues
- Links with employers who are wishing to target specific subject disciplines
- Collaboration on employer-led activities relating to careers and employability
What you can expect from us
Friendly, informative and professionally qualified staff who will respond to requests as quickly as possible.
What we expect from you
We have a small number of Careers Consultants and although we aim to respond to requests as quickly as possible, for some services, such as group sessions, we expect to receive adequate notice in order to build new initiatives into our overall work commitments.
Please note: Postgraduate Business and MBA students have a dedicated Career Resource Centre at the Cass Business School, Bunhill Row. For more information, please visit: www.cass.city.ac.uk/more-about-cass/careers-services
We value our relationships with employers and work together with them to raise their profile and provide opportunities to contact and recruit City University students and graduates in a number of ways.
What we offer
- Facilities for employers to hold presentations and drop-in session on campus and advertise off-campus events via our website.
- Opportunity to advertise free of charge current, placement and graduate vacancies.
- Arranging skills workshops and specialist sessions delivered by you to our students.
- Ability to target specific students from a particular course.
- Access to City CareersHub, which is a free vacancy handling service for employers looking to recruit students or graduates: www.city.ac.uk/careers
- Contact with appropriate academic departments or clubs/societies.
Where an agency has a particular vacancy with a named employer, we are able to advertise this on our vacancy pages free of charge.
What you can expect from us
- Staff who are friendly and helpful
- An efficient response to enquiries and requests
- Detailed information on how we can help you
As a member of AGCAS, the Careers Service is committed to promoting equality of access and treatment in education, employment, training and guidance, regardless of race, religion, gender, disability, marital status, social class, age or sexual preference. Forms of unlawful direct and indirect discrimination, or unequal treatment or unethical behaviour, will be challenged. We operate under the Equal Opportunities Policies of City University London and of AGCAS. Our guidance work is based on the AGCAS Code of Principles on Guidance, demonstrating our commitment to offering a service which is confidential, impartial and accessible.
We aim to provide a user-friendly service that meets the needs of all our clients. However, there may be occasions when a user is not entirely happy with the service they have received. Users can make their feedback and complaints known in a number of ways:
- In person to a member of staff
- By completing the online feedback form
- By email to the careers general inbox
- By email to the Head of Careers.
We take complaints seriously and will address any complaints we are made aware of.