For enquiries regarding abstract submission or programme content please contact HESG2018@city.ac.uk
For regsitration enquiries please contact firstname.lastname@example.org
Visa invitation letters
Invitation letters can be provided on request once payment for registration has been made. We will endevour to send your visa letter within three weeks.
Should a visa not be granted a refund can be given in line with our Refund Policy.
Is my registration fee transferrable?
Yes, as long as the new delegate requires the same ticket price. We must be notified of any changes prior to the registration deadline on 4th December 2017. Please email email@example.com.
Is it ok if the name on my registration doesn't match the person who attends?
You must let us know of any changes prior to the registration deadline on 4th December. Delegates who attend without pre-registration may not be admitted.
Do I have to stay in the accommodation provided?
You will have the option to book a conference place either including or without accommodation. We cannot offer alternative accommodation as part of any package.
Can I add accommodation to my registration at a later date?
We may not be able to guarantee accomodation availability at a later date and would advise you to book your prefered package in one go.
Can I bring a partner or friend to stay with me in the accommodation?
Single occupancy accommodation has been booked. If you wish for a partner or friend to join you, you will need to book an additional room in the hotel at your own cost.
What time is hotel check in?
You may check into the hotel from 4pm on the 10th January. Bags and suitcases can be left in the conference cloakroom from 12pm onwards. The hotel is a 5 minute walk from the university premises.
Is VAT charged on ticket prices?
As an academic conference VAT is not charged on ticket prices.
I am a HESG member, do I get a discounted registration rate?
HESG members do get a discounted rate on all registration options. You must register for HESG membership before booking your place. We cannot refund payment if the full price is paid before becoming a member of HESG.
Can I purchase a day registration?
Due to the way conference costs and content is being managed we are unable to offer any day rates for individual days.
I can no longer attend, can I get a refund?
Please read our refund policy for terms and conditions of conference refunds.