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  1. FAQ

Frequently asked questions

Will the July 2020 graduation still go ahead? (COVID-19 pandemic)

No. In light of the ongoing coronavirus (COVID-19) pandemic, the University has decided that it is not possible for the graduation ceremonies to go ahead as scheduled in July. Further information and instructions on how to receive your certificate will be sent to all affected students in the coming weeks. For the latest updates, please see the ceremony dates page.

My graduation ceremony (July 2020) has been cancelled. How do I receive my certificate?

Further information/instructions on how to receive your certificate will be sent to all affected students in the coming weeks.

When will the booking portal open?

Booking for the ceremonies held in July will open around mid April, and in November for the January ceremonies. You will be notified via email once the booking has opened. You are advised not to make any travel arrangements for the ceremony until you have received your official invitation email.

Am I still a graduate if I do not attend the graduation?

Yes, if you are unable to attend the ceremony you will graduate in absentia.

I am not able to attend the ceremony, can I attend a future ceremony?

If you do not attend the graduation that you have been invited to, or do not reply to the invitation, you will not automatically be deferred and re-invited to a later set of ceremonies. It may be possible to request a deferral if you are faced with exceptional circumstances. Requests for deferral must be submitted in writing to and will be considered on a case-by-case basis at the discretion of the Graduation Manager.

What do I do if I am registered to attend but I have resits in the summer?

As you have not yet achieved your intended award, you have of course not missed out on your opportunity to graduate. If you are permitted to re-take any of your exams or are in the process of an appeal, you will be re-invited to the next set of ceremonies once you have successfully completed your course. Please contact Ede & Ravenscroft on +44 (0) 1223 861 854 or to request a refund for your guest tickets and gown hire.

Will I receive my degree certificate at the ceremony?

Provided you have registered your attendance prior to the deadline, you will receive your certificate during the ceremony.

Can I collect my certificate from the Student Centre?

If you complete the booking form ahead of the deadline you can opt to collect your certificate from the Student Centre once the booking portal closes. Once the booking portal closes, we will not produce certificates for either postal or collection. You will be emailed once the ceremonies have taken place and invited to complete a form where you can choose to collect the certificate or have it posted.

I’m unable to attend how can I receive my certificate?

If you’re unable to attend the graduation ceremony please follow the registration link we sent you and confirm that you are not attending. We then ask you to give us an address to where your certificate should be posted. Your certificate will then be posted to that address once the ceremonies have taken place.

Is it possible to purchase a DVD of my ceremony?

Yes. The graduation ceremonies are recorded and you can purchase the DVD on the day. The videographers, Sapphire Media will send this once the DVD has been edited.

Are children allowed to attend the ceremonies?

Yes, absolutely! However you will need to purchase a guest ticket if the children will need their own seat.

Are the tickets posted to us?

No, tickets are to be collected on the day from the Box Office located in the stalls area of The Barbican.

When will extra tickets become available?

All unsold guest tickets will be made available once the booking process has closed and we’re able to assess attendee numbers. If during the booking process you have registered your interest to purchase more than 2 guest tickets, you will be given an opportunity to buy these after the reply deadline has passed. Additional tickets are subject to availability.

What if I miss the deadline for extra tickets?

Any unsold tickets will be available on the day of the ceremony at a cost of £25 each. Please note that we do not have functionality of card payment machines, so you will need to ensure you bring enough cash with you.

Can I reserve extra guest tickets?

No. Tickets can only be purchased once the booking has re-opened and cannot be reserved ahead of this time.

I do not need any guest tickets. Can my friend buy them in addition to their own?

No. Guest tickets can only be purchased by the graduand up to the maximum allocation at that time, This ensures fairness in the availability of guest tickets for all participants.

Can my guests collect my tickets for me?

No. All tickets should be collected by you, the graduand. When you collect your guests’ tickets, you will also pick up your own ticket showing your allocated seat in the Barbican Hall. This forms part of our ‘Check-in’ process which allows us to ensure that you are in attendance and are presented to the President to be graduated, so it is necessary that you collect your own guest tickets.

Are guest seats allocated?

No, guest seating is unreserved and guests are able to sit anywhere within their allocated seating area.

Where should I meet my guests at the Barbican?

We suggest that you arrange to meet your guests at the Silk Street entrance to the Barbican Centre. Please refer to the Barbican Centre website for further visitor information. The mobile signal at the Barbican is very limited, so we would not advise relying on your mobile when arranging to meet people.

How many guests can I bring?

All graduands have the option to purchase up to two guest tickets.

Who is my awarding body?

City, University of London is the awarding body.

I didn’t hire a gown, can I do this on the day?

Yes, however it is slightly more expensive on the day. We strongly advise that you hire the gown ahead of the ceremony.

I hired a gown but I am no longer able to attend, can I receive a refund for the gown hire?

As the gowns are issued by Ede and Ravenscroft you will need to speak to them directly. Their contact details can be found on the Ede and Ravenscroft website.

What should I do if for religious or personal reasons I am not able to shake hands during the ceremony?

As you line up to go onto the stage, please hold the graduation booklet in your right hand as you walk across the stage. The graduation booklets are available free of charge on the day and will be in the ceremony hall.

How do I let you know about a special need for myself or my guests?

During the booking process there is the opportunity for you to tell us of any special needs that your guests may have. If you yourself have particular requirements, for example if you are a wheelchair user or have difficulty climbing stairs, please email the Graduation Team at as far in advance of the ceremony as possible.

Is there disabled access to the venue?

Yes. The main entrance to the Barbican on Silk Street is ramped and lifts give access to all levels. If entering The Barbican Centre via the Silk Street entrance, the lifts are located directly ahead beside the Lakeside Terrace entrance, which is street level. There is further information about access on the Barbican's website.

Can my guests take photographs and use video cameras during the ceremony?

Absolutely, the only thing we ask however is that you are mindful of other guests and graduands who are around you so as to not obscure others’ view of the event.

What can I do if I have debts to City?

If you have debts relating to the payment of your tuition fees, our finance team will be in touch with you. You will not be able to graduate until all debts are cleared.

My guests need to apply for visitors’ visas to attend my graduation. Can City help?

Yes. The International Student Support staff in the Student Centre are on hand to give you advice if you need to apply for a visa to attend graduation or if your family members need to apply for visas to visit London as your guests at the ceremony. Please visit the International Student Support pages for full details.

How long does the graduation ceremony last?

We anticipate the ceremonies to last approximately two hours.

Is my seat allocated?

Yes, graduands seats are allocated in presentation order. Your seat number will be listed on your red graduation ticket.

Where do I enter the ceremony hall?

All graduands’ are required to enter the hall via door number 3 located in the stalls area of The Barbican Centre.

Will the ceremonies be streamed on the internet?

Yes, the ceremonies can be viewed during and after the ceremony on the City site.

Will there be screens in The Barbican where guests can watch the ceremony?

Yes, there are several screens in the foyer where guests can watch the graduation.

Is there somewhere at the venue where I can store my luggage?

Yes, there is a cloakroom on the stalls level of The Barbican Centre and is located behind the Box Office where you will register.

What happens after the ceremony?

There are refreshments available in the foyer once the ceremony has taken place where you and your guests’ are free to stay for as long as you wish.

What is the closest station?

The closest stations are Barbican and Moorgate underground stations.

What do I need to bring on the day to register?

In the week leading up to the ceremony you will receive, via email, an official confirmation of your booking. You should ensure that you bring this with you on the day, either electronically on your phone or a printed hard copy. Upon seeing this confirmation, we will issue your graduation tickets.

Is there a dress code for the graduation?

As graduation is a formal occasion, an appropriate standard of dress is expected. For men and women, business wear or formal dress is classed as appropriate. National dress of your home country is also acceptable. Please note that casual clothes such as jeans, shorts or tee-shirts are not suitable and should be avoided.