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  1. The WOW! Awards
About City

The WOW! Awards

Here at City, University of London we value exceptional service, both externally to our students and stakeholders, and internally across departments and Schools, working together to consistently provide a positive and rewarding experience. We participate in The WOW! Awards to offer a platform for you to say thank you to our staff who went the extra mile to help you and gave you the WOW! factor.

Make a nomination today!

Anyone can make a nomination to one of our staff members as long as they meet our four criteria:

  1. The nomination has to be about something that makes people go "WOW!" because it is an example of great customer service
  2. The nomination needs to be about something that happened recently, not something which took place a long time ago
  3. It must be about a genuine customer service experience - something that has happened to you personally and which has impressed you
  4. You cannot nominate a staff member for an award if you have personal involvement with them (i.e. if they are a member of your family, a close personal friend or work in the same direct team as you, for instance)

If you would like to nomination a member of staff for a WOW! Award, please fill out the nomination form below:

View recent nominations.

WOW! certificate of excellence winners July 2019

DEPARTMENTWINNERS
Information TechnologyCassam Arrif
Michael Asabere
Property and FacilitiesAndrew Panayiotou
 Jordy Lea
 Richard Bartlett
Student and Academic ServicesMohamed Gure
Irma Pliaugaite

Spotlight of the month

Jordy Lea from Property and Facilities:

It's a rainy and miserable day, and my wallet with my ID was lost/stolen in the middle of a downpour in a neighbourhood I was unfamiliar with. I have no cards and just few pounds to get home later. It's just been a horrible morning. When asking about how to get a new ID, Jordie was understanding and could tell right away that I was distracted and worried. He took care of getting me a new ID straightaway, and even made me laugh a little. When everything was sorted, it was just so simple and easy. Most of all, he recognised that I was having such a bad day already, and he cared. I chose "facilitated change" because the empathy he showed facilitated a true change in my outlook on the day, and I am very appreciative for that.

What are The WOW! Awards?

The WOW! Awards is the UK's only national award scheme which relies purely on nominations when recognising good service provided by an individual. This unique and exciting award programme really helps organisations to give even better service by "catching people doing things right".

When you want to say "thank you", The WOW! Awards provides a quick and easy way for you to compliment great service, and we'll make sure your nominee sees your feedback and knows what a star they are.

Each nomination is special to that individual and they truly value you taking the time to show your appreciation.

Who is participating?

City, University of London has teamed up with The WOW! Awards to enable customers to recognise and reward great service when they receive it from the staff working in the following City departments:

  • Development and Alumni Relations
  • Finance
  • Human Resources
  • Information Technology
  • International Office
  • International Partnerships and Development
  • Learning Enhancement and Development
  • Library Services
  • Marketing and Communications
  • Property and Facilities
  • Research and Enterprise
  • Sodexo
  • Strategic Planning and Performance
  • Student and Academic Services

Cass Business School, School of Arts and Social Sciences, School of Health Sciences and The City Law School have also teamed up with The WOW! Awards. If you would like to nominate a member of staff from these Schools, please click the link to be redirected to their nomination page.

However it’s not just City who participate in this scheme. The WOW! Awards work across over 50 organisations in the UK, USA, Australia and more recently, Bermuda. These organisations span across many sectors: education, property management, housing associations, utilities and the NHS being just a few.