The WOW! Awards
Here at City, University of London we value exceptional service, both externally to our students and stakeholders, and internally across departments and Schools, working together to consistently provide a positive and rewarding experience. We participate in The WOW! Awards to offer a platform for you to say thank you to our staff who went the extra mile to help you and gave you the WOW! factor.
Make a nomination today!
Anyone can make a nomination to one of our staff members as long as they meet our four criteria:
- The nomination has to be about something that makes people go "WOW!" because it is an example of great customer service
- The nomination needs to be about something that happened recently, not something which took place a long time ago
- It must be about a genuine customer service experience - something that has happened to you personally and which has impressed you
- You cannot nominate a staff member for an award if you have personal involvement with them (i.e. if they are a member of your family, a close personal friend or work in the same direct team as you, for instance)
If you would like to nomination a member of staff for a WOW! Award, please fill out the nomination form below:
WOW! certificate of excellence winners January 2019
Domenico De Riva
|Library Services||Liz Antell|
|Property and Facilities||Megan Cullis|
|Research and Enterprise||Dionisios Dimakopoulos|
|Student and Academic Services||Enrica Palladino|
Spotlight nomination of the month
Congratulations to all our WOW! Award winners last month. Each month The WOW! Awards team select a spotlight nomination from these winners across the whole of City. For January, our spotlight is on Alison Hill from the School of Arts and Social Sciences. You can read her nomination below:
“I've had the privilege of having Alison Hill as my manager for a year now, and from the very beginning she has taken on her role with both grace and gusto. She is calm, understanding, quick-thinking and strikes the perfect balance between being attentive, while not micro-managing. If ever a problem arises, she will listen without judgement, hear what suggestions I may have towards a solution, then advise and work with me to find a resolution in the best interests of all parties involved. This especially came to the fore when I was struggling with some projects additional to my role, having taken on too large a workload. She was quick to notice my change in mood, was constant in her reassurance and found very practical ways of reducing the workload to get me through that difficult period. She has consistently demonstrated an incredible kindness and empathy towards those in team, and seems to always have a good oversight of what everyone is working on, while not getting stuck on the details. That said, she's also not afraid to put her hand up and get stuck into the work. In her relatively short period as a manager, she has displayed true leadership qualities that I believe deserve to be publicly recognised.”
What are The WOW! Awards?
The WOW! Awards is the UK's only national award scheme which relies purely on nominations when recognising good service provided by an individual. This unique and exciting award programme really helps organisations to give even better service by "catching people doing things right".
When you want to say "thank you", The WOW! Awards provides a quick and easy way for you to compliment great service, and we'll make sure your nominee sees your feedback and knows what a star they are.
Each nomination is special to that individual and they truly value you taking the time to show your appreciation.
Who is participating?
City, University of London has teamed up with The WOW! Awards to enable customers to recognise and reward great service when they receive it from the staff working in the following City departments:
- Development and Alumni Relations
- Human Resources
- Information Technology
- International Office
- International Partnerships and Development
- Learning Enhancement and Development
- Library Services
- Marketing and Communications
- Property and Facilities
- Research and Enterprise
- Strategic Planning and Performance
- Student and Academic Services
Cass Business School, School of Arts and Social Sciences, School of Health Sciences and The City Law School have also teamed up with The WOW! Awards. If you would like to nominate a member of staff from these Schools, please click the link to be redirected to their nomination page.
However it’s not just City who participate in this scheme. The WOW! Awards work across over 50 organisations in the UK, USA, Australia and more recently, Bermuda. These organisations span across many sectors: education, property management, housing associations, utilities and the NHS being just a few.
The WOW! Awards are growing year on year with new organisations joining the community all of the time. In 2016 they processed just shy of 22,000 nominations with 21% receiving winning certificates. The best of the best are then considered as potential finalists in their WOW! Gala Ceremony at the end of each year. In the first two months of this year alone The WOW! Awards have received just under 4,000 nominations meaning they are set to have another record breaking year of customer compliments!
The WOW! Awards Gala Ceremony 2017
This year colleagues within City were shortlisted for a national award in the following categories:
- Unsung Hero Award - Chris Stone, Admissions Officer
- Customer Experience Professional of the Year - Polly Penter, Senior International Student Adviser
- Workplace of the Year - City, University of London
Congratulations to Chris who went on to win Unsung Hero Award as well as to Polly and City for being shortlisted.