Vice-President (Strategy & Planning)
Professor Zoe Radnor
Professor Zoe Radnor is an engineer by background, she has a BEng in Production Management from the University of Nottingham, an MSc in Computer Integrated Manufacturing from Cranfield University and a PhD in Management Science from UMIST (now University of Manchester). Zoe’s research interest is in performance and process improvement and service management within public sector organisations. She has led research projects for a number of Government and HE organisations, evaluating the use of ‘lean’ techniques and she continues to maintain a strong ongoing research profile. Prior to joining City, Zoe was Dean of the School of Business and Professor of Service Operations Management at the University of Leicester. Zoe’s achievements at Leicester included merging two departments whereby creating its School of Business and she redesigned the learning and teaching portfolio whilst increasing student numbers. En-route to Leicester, Zoe was Associate Dean (Learning and Teaching) at Loughborough University, playing a leading role in establishing Loughborough’s postgraduate campus on the Queen Elizabeth Olympic Park in London. Zoe’s early career commenced at the University of Leeds before moving on to the Universities of Manchester and Bradford. Zoe became Reader at Warwick, prior to gaining her Chair at Cardiff. A Fellow of the British Academy of Management (FBAM) and the Academy of Social Science (FAcSS), Zoe has published over 100 articles, papers, chapters and reports and has presented widely, nationally and internationally, to academic, governmental and practitioner audiences.