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Mohammad Ehsan Rangiha

Visiting Demonstrator

School of Mathematics, Computer Science and Engineering Department of Computer Science

Contact details

Address

Mohammad Ehsan Rangiha City, University of London
Northampton Square
London EC1V 0HB
United Kingdom

About

Overview

Mohammad E Rangiha completed his PhD at the Centre of HCID focusing on Social Business Process Management under the supervision of Dr Bill Karakostas, Dr Marco Comuzzi and Professor Neil Maiden. Born in 1986 in Guildford, Mohammad joined the City University London in 2004 and completed his BSc in Computer Science in 2008 having taken an industrial placement at IBM working as a Business Support Officer. Mohammad then carried on with his Postgraduate studies and completed his MSc in Business Systems Analysis and Design at City University London.

In addition, Mohammad holds a Master’s degree validated by the Middlesex University. Furthermore, Mohammad also has years of industrial experience having worked at IBM, NHS IC (Information Centre), Xerox Cooperation in business process management related roles ensuring the effective implementation, management and support of business processes.

Mohammad, currently, is working at Moody’s Corporation as a Manager in Service Management and is also a visiting lecturer at City, University of London teaching a joint Undergraduate and Postgraduate module, Business Engineering with ERP Solutions (INM342/IN3003) and supervising a number of MSc dissertations. Mohammad has published a number of papers and presented at national and international conferences.

Qualifications

  1. PhD, City University London, United Kingdom, 2013 – 2016
  2. MA, Middlesex University, United Kingdom, 2011 – 2012
  3. MSc, City University London, United Kingdom, 2010 – 2011
  4. BSc, City University London, United Kingdom, 2004 – 2008
  5. IT-Service Management (ITIL), EXIN
  6. Lean Six Sigma Yellow Belt, Global learning Xerox Corporation
  7. Professional Leadership Development, Institute of Leadership and Management
  8. PRINCE2, APMG
  9. QwikSolver, Global learning Xerox Corporation
  10. Mini MBA, Birkbeck, University of London, United Kingdom
  11. SCRUM, Moody’s Corporation

Employment

  1. UG Project Examiner, City, University London, May 2021 – present
  2. Manager in Service Management, Moody's Corporation (United States), Jan 2021 – present
  3. Service Management Application Support Analyst, Moody’s Corporation, 2016 – 2020
  4. Visiting Lecturer, City University London, Jan 2016 – present
  5. MSc Supervisor, City University London, Jan 2016 – present
  6. Teaching Assistant (Team Project Supervisor), City University London, Jan 2015
  7. Teaching Assistant (Business Systems), City University London, Jan 2015
  8. Teaching Assistant (ERP Solutions), City University London, Jan 2013
  9. Business Process Owner, Xerox Europe, Jan 2010 – Jan 2016
  10. Teaching Assistant (Systems Theory), City University London, Jan 2010
  11. Project Manager, NHS Information Centre, Jan 2009 – Jan 2010
  12. Business Support Officer, IBM (United Kingdom), Jan 2006 – Jan 2007

Expertise

Geographic Areas

  • Europe
  • Europe - Western

Research

Research students

Longyan Chen

Attendance: Apr 2020 – present, full-time

Thesis title: Utilizing Social BPM to Improve Customer Service in UK Major Supermarkets

Role: 1st Supervisor

Olukayode David Akinyemi

Attendance: Apr 2020 – present, full-time

Thesis title: Utilization of RPA for Fostering Innovation

Role: 1st Supervisor

Diana Perlovskaia

Attendance: Apr 2020 – present, full-time

Thesis title: Business Process Management for a Distribution Management Process

Role: 1st Supervisor

Hassan Qureshi

Attendance: Apr 2020 – present, full-time

Thesis title: Agile Methodologies for Mobile Application Development

Role: 1st Supervisor

Azat Turarov

Attendance: Apr 2020 – present, full-time

Thesis title: Overcoming Barriers in Agile Transformation

Samuel Wanki

Attendance: Apr 2020 – present, full-time

Thesis title: A Framework to Identify Eligble Processes for RPA Implementations

Role: 1st Supervisor

Jerusalem Admassie

Attendance: Apr 2019 – present, part-time

Thesis title: CSFs for implementation of RPA

Role: 1st Supervisor

Greta Dhespoti

Attendance: Apr 2019 – present, part-time

Thesis title: The impact of RPA on Social BPM in relation to user engagement

Role: 1st Supervisor

Tofik Seyidov

Attendance: Apr 2019 – present, full-time

Thesis title: Effects of Social BPM on knowledge sharing within the hotel industry

Role: 1st Supervisor

Mohamad Homade

Attendance: Apr 2019 – present, full-time

Thesis title: Deploying social media analytics in social BPM to solve human-oriented challenges

Role: 1st Supervisor

Shamsul Duha

Attendance: 2017 – 2018

Thesis title: Social BPM critical success factors

Role: 1st Supervisor

Olusola Aina

Attendance: 2017 – 2018

Thesis title: Is BPM the right solution?: A case study of HR operational processes at Monster Energy Drinks Limited

Role: 1st Supervisor

Sahil Sondhi

Attendance: 2017 – present

Thesis title: Social BPM: Overcoming information overload

Role: 1st Supervisor

Maham Hamdani,

Attendance: 2016 – 2017

Thesis title: Minimizing the cultural challenges of Social BPM

Role: 1st Supervisor

Vanisha Gokaldas

Attendance: 2016 – 2017

Thesis title: Enhancing user engagement in Social BPM

Role: 1st Supervisor

Farah Mossaad

Attendance: 2016 – 2017

Thesis title: A framework for aligning ITIL's knowledge management process to Social BPM

Role: 1st Supervisor

Thi Nguyen

Attendance: 2016 – 2017

Thesis title: Distributed Agile in software development - A case study of Ciber Vietnam

Role: 1st Supervisor

Ahmed Rifai

Attendance: 2015 – 2016

Thesis title: A framework for a Socially enabled BPM

Role: 1st Supervisor

Aleksandra Majos

Attendance: 2015 – 2016

Thesis title: Utilising change management to overcome the limitations of Social Business Process Management

Role: 1st Supervisor

Abdulrahman Mohamoud

Attendance: 2015 – 2016

Thesis title: A comparative analysis between Social and flexible BPM in overcoming the limitations of traditional BPM

Role: 1st Supervisor

Oluwagbenga Pedro

Attendance: 2015 – 2016

Thesis title: Business Process Re-engineering for vendor management process

Role: 1st Supervisor

Publications

Publications by category

Conference papers and proceedings (10)

  1. duha, S. and Rangiha, M.E. (2019). Social Business Process Management (SBPM). In: Daniel F., Sheng Q., Motahari H. (eds) Business Process Management Workshops. BPM 2018. Lecture Notes in Business Information Processing, vol 342. Springer, Cham.
  2. Duha, S. and Rangiha, M.E. (2019). Social Business Process Management (SBPM).
  3. Gokaldas, V. and Rangiha, M.E. (2018). A Framework for Improving User Engagement in Social BPM. In: Teniente E., Weidlich M. (eds) Business Process Management Workshops. BPM 2017. Lecture Notes in Business Information Processing, vol 308. Springer, Cham.
  4. Gokaldas, V. and Rangiha, M.E. (2018). A Framework for Improving User Engagement in Social BPM.
  5. Rangiha, M.E. and Karakostas, B. (2015). The Use of Social Tagging in Social Business Process Management.
  6. Rangiha, M.E. and Karakostas, B. (2014). Process recommendation and role assignment in social business process management. 2014 Science and Information Conference (SAI) 27-29 August.
  7. Rangiha, M.E. and Karakostas, B. (2014). A Goal-Oriented Social Business Process Management Framework. The International Conference Business Process Management (ICBPM).
  8. Rangiha, M.E. and Karakostas, B. (2014). Towards A Meta-Model for Goal-Based Social BPM. BPM 2013 Workshops.
  9. (2014). Business Process Management Workshops.
  10. Rangiha, M.E. and Karakostas, B. Business Process Management Driven by Social Customer Behavior. ER 2013 conference.

Journal articles (5)

  1. Rangiha, M.E., Comuzzi, M. and Karakostas, B. (2016). A framework to capture and reuse process knowledge in business process design and execution using social tagging. Business Process Management Journal, 22(4), pp. 835–859. doi:10.1108/bpmj-06-2015-0080.
  2. Rangiha, M.E., Comuzzi, M. and Karakostas, B. (2015). Role and Task Recommendation and Social Tagging to Enable Social Business Process Management. pp. 68–82. doi:10.1007/978-3-319-19237-6_5.
  3. Ehson, M. and Karakostas, B. (2014). Process Knowledge Discovery in Social BPM. International Journal of Advanced Computer Science and Applications, 4(3). doi:10.14569/specialissue.2014.040305.
  4. Rangiha, M.E. and Karakostas, B. (2013). Goal-driven social business process management. Proceedings of 2013 Science and Information Conference, SAI 2013 pp. 894–901.
  5. Ehson, M. and Karakostas, B. (2013). A Socially Driven, Goal-Oriented Approach to Business Process Management. International Journal of Advanced Computer Science and Applications, 3(4). doi:10.14569/specialissue.2013.030402.

Thesis/dissertation

  1. Rangiha, M.E. A framework for social BPM based on social tagging. (PhD Thesis)

Professional activities

Editorial activity (9)

  1. Committee Member, BPMS2 2020 Program Committee, Jun 2020 – present.
  2. Fourth International Conference on Computational Science and Engineering (CSE-2016), Program committee member / Reviewer.
  3. International Journal Series in Multidisciplinary Research (IJSMR), Editorial board member.
  4. Sixth International Conference on Computer Science and Information Technology (CCSIT 2016), Committee member / Reviewer.
  5. Second International Conference on Computer Science, Engineering and Information Technology (CSEIT-2015), Program committee member / reviewer.
  6. ICBPM 2014 Conference, Session Chair.
  7. Learning Robotics Journal, Editorial board member.
  8. Social BPM workshop (BPMS2-2018), Program Committee member.
  9. 14th Workshop on Social and Human Aspects of Business Process Management, BPM 2021 PC Member.