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  1. Quality Manual
    1. Introduction - Quality at City
    2. 1. Academic Governance Committee and Delegation Structure
    3. 2. Recruitment, Selection and Admission
    4. 3. Programme Development, Approval and Amendment
    5. 4. Student Support and Information
    6. 5. Student Voice
    7. 6. Assessment
    8. 7. External Examining
    9. 8. Programme Evaluation and Review
    10. 9. Research Degrees
    11. 10. Partnership Provision
    12. 11. Less Frequent and Exceptional Processes
    13. 12. Assessment, Progression & Awards (Contingency 19/20)
About City

Quality Manual

The University's academic policies, procedures and regulations provide the institutional framework through which we manage the standards of our award-bearing provision and enhance the quality of learning opportunities that we offer to our students.  The Quality Manual and Validated and Institutional Partnerships Handbook make up City's Quality Assurance Framework. The Quality Manual contains policies aligned with the University's Regulations supported by accompanying guidance, forms and supplementary information.

Navigating the Quality Manual

If you are less familiar with navigating around the Quality Manual, then please view the descriptors below. The descriptors are either broad summaries, or indicate some of the less obvious content within the headings. The lists are not exhaustive.

Introduction – Quality at CityIncludes Quality & Standards Short Guide, Guidance for Good Practice Policy across the university,  Policy and Senate Regulations
1. Academic Governance and Delegation StructureAlso includes links to current and historical agenda and committee papers
2. Recruitment, Selection and AdmissionAlso includes research degrees, access agreements, notifications to applicants on programme changes, UCAS, OFFA, UKBA
3. Programme Development Approval and AmendmentAlso includes special schemes of study, appointment of visiting staff, policy on PSRB, JACS codes, HESA codes, Board of Studies amendment tracking
4. Student Support and InformationAlso includes information on Programme Handbook, discipline, bullying and harassment, Interruption of Studies,  Transgender, Intersex and Gender Non-Conforming People Policy, student mobility, Maternity, Paternity, Adoption and Student Parent Guidance, Fitness to Study
5. Student VoiceIncludes information on the various forms and processes of representation, student feedback and feedback cycle
6. AssessmentAlso includes feedback and turnaround times, extenuating circumstances policy, student appeals, interruption of studies, academic misconduct, OIA
7. External ExaminingAs well as information on the external examining processes, the pages also include HEA support for external examining, Framework for Higher Education Qualifications, Subject Benchmark Statements
8. Programme Evaluation and ReviewThe pages includes information on all of the methods and processes of programme evaluation and review.  This includes Annual Programme Evaluation, Periodic Review, Peer Supported Review of Education and Module Evaluation
9. Research DegreesAs well as information on all aspects of admission, registration and progression on research degrees, this section provides a breadth of additional information, including the policy on maternity, paternity and adoption leave for research students and the policy on research who teach.
10. Partnership Provision‘Partnerships’ encompasses all collaborative activity except Validation.  Reference should be made to other sections of the manual, as well as to specific guidance and forms developed for Partnership provision, in Validated and Institutional Partnerships (VIP) Handbook.

Within the policies, procedural information and guidance, this section includes definitions of partnership co-ordinator roles, definitions of types of partnerships and the register of all collaborative partnerships.
11. Less Frequent and Exceptional ProcessesThis section includes information on termination or suspension of programmes and programme legacy.