Paying fees & refunds

If your fees will be paid by a sponsor, either ask them to provide a cheque payable to City University London or provide a completed Sponsorship form (SP1), so that we can send them an invoice for your fees. We will need either the payment or the SP1 form BEFORE you can complete your online registration. The SP1 form must be signed by your sponsor's representative. If your sponsor is only paying a portion of your tuition fees, you will be liable for the balance, and will need to pay at least 50% of your contribution in order to register.

If your sponsor does not pay your fees promptly within 30 days of an invoice being presented to them, the University may no longer recognise them as your sponsor and you will become personally liable to pay your tuition fees. Please note that companies run by relatives or friends will not be accepted as sponsors. If your sponsorship arrangements change (e.g. owing to a change of employer), you should complete a new SP1 form and send it to the Finance Office as soon as possible.

If you are a postgraduate student holding a discretionary award from your local authority (LA), or recognised scholarship from a research council or a UK government department, the University will collect tuition fees directly from them. You must give the University a copy of the award letter before you attempt online registration. You are advised to make early applications to your awarding body each year throughout your programme, including any year out in industry.

The Student Funds Service provides information and advice about the various funding options available to current and prospective students at City. Contact them for information and advice about the range of support available from student loans and grants to bursaries and scholarships. They also manage applications for the Access to Learning Fund, which is provided by the Government to assist students who are facing financial hardship.

All major cards are accepted. At present, American Express and Diners Club card payments can ONLY be made by calling our Cash Office on 0207 040 3026. We are currently working to extend this facility across the University.

Payment can be made using the Automated Telephone Service on +44 (0)20 7040 6040 or online at https://epay.city.ac.uk. You will need to provide your student registration number found on your student ID card, so please have this to hand when telephoning or going online. Please note that you will need to provide card details at the beginning of each year of your course to confirm your card details are still valid.

Credit card payments from overseas can be accepted but only when denominated in sterling. You may have to pay commission to your credit card issuer and will have to accept any exchange rate risk on the transaction.

If you are arranging a bank transfer to City University London, our bank details are;

Account name: City University London
Account number: 03028836
Bank sort code: 50-00-00
Branch details: Natwest Bank PLC, PO Box 34, 15 Bishopsgate, London, EC2P 2AP

Please quote your student registration number on all bank transfers and send a copy of the remittance advice to the Finance Office, Northampton Square, London, EC1V 0HB. All bank charges must be paid by the remitter.

IBAN GB26NWBK50000003028836 and SWIFT NWBKGB2L

UK £ sterling cheques must be made payable to 'City University London'. Please write your student number on the reverse of your cheque and post or hand your cheque into the Cash Office in Northampton Square, London, EC1V 0HB. The Cash Office is open from 09:30 to 16:00, Monday to Friday.

City University London has partnered with Western Union Business Services, to allow you or your sponsor an option to securely send bank account transfers from overseas for payment of your tuition or accommodation fee in your local currency if you wish to.

Payment by bank transfer is our most preferred method of receiving money from overseas.

This is not an online payment facility, and you will need to visit your bank branch or use your online banking facility to arrange the payment. It will, however, provide you with certainty as to the cost of the payment in your local currency, provided the payment is arranged within the 72 hour timescale.

The process to pay your fees using this service will be as follows:

1. Before starting, ensure that you have your Student Registration number to hand and also the exact tuition fee payable in pounds sterling (GBP).

2. Once the simple online form has been completed you will receive an instant quote for the cost of your fees in your local currency. This quotation is guaranteed for 72 hours.

3. The payment you make will be sent directly to the City University London bank account and as the transfer is initiated in your local currency you do not incur expensive bank charges.

4. You will be sent an email confirmation as soon as the funds are received. Access this service.

Payments by bank transfer are preferred to bank drafts or foreign cheques drawn on foreign bank accounts. Foreign bank drafts and foreign cheques take longer to clear through the banking system and this may delay your fee payment reaching us. The University can accept drafts or cheques drawn on overseas bank accounts, but you should be aware that you may be liable for higher charges and it can take several weeks before the funds reach the University's bank account.

You are responsible for all charges levied by your own and the University's bank.
After a foreign cheque or bank draft drawn on a foreign bank account has been paid into the University's bank account, it may be two weeks or more before the funds are received from the bank abroad. We cannot credit your account with the University until the funds have been received by our bank, and this may cause delays paying your fees on time or registering, so it is better for you to pay by bank transfer (see 5. Bank transfers from overseas).

You can visit the Cash Office (Northampton Square, London, EC1V 0HB) to make payments in sterling cash of up to £2,500, but for your own personal security we do not recommend paying by cash. It is safer for you to deposit the cash directly into our bank account. If you wish to pay a greater amount of sterling cash than £2,500 you will be asked to deposit the cash into our bank account at a local bank.

Non-Student Loan funded Undergraduates and all Postgraduates

Nil will be charged if you withdraw/suspend before 31 October, but any deposit paid, if you are a Postgraduate student, will not be refunded.

50% of annual fee if you withdraw/suspend between 1 November and 31 January

100% of annual fee if you withdraw/suspend on or after 1 February

Student Loan funded Undergraduates

Nil will be charged if you withdraw/suspend before 7 October.

25% of the annual fee will be charged if you withdraw/suspend on or after 7 October and before 7 January.

50% of the annual fee will be charged if you withdraw/suspend on or after 7 January and before 7 April.

100% of the annual fee will be charged if you withdraw/suspend on or after 7 April.

Research students will be charged pro-rata depending on the number of months they have attended the course.

Where courses start at different times of the year:

Only the deposit amount will be charged if you withdraw/suspend within a month of registration.

50% of annual fee will be charged from 1 month following registration date for the following 3 month period, and 100% of annual fee from date of payment of your second instalment.