City and you
City University London is committed to providing you with an excellent educational experience to help you realise your ambitions. Staff and students can work together to achieve this aim and this defines what you can expect from City, but also what City expects from you.
City University London:
We will aim to provide a safe environment for all students that is accessible, supportive and responsive to student needs and which promotes diversity, equality of opportunity and mutual respect.
Our learning structures will be designed to take account of the needs of our all of our students.
We will seek students' views on their educational experience through surveys and representation.
We will use various ways to communicate academic and personal advice, guidance and support, according to the needs of individuals and the location and nature of their mode of study.
Rights and responsibilities
We will work to provide full, accurate and accessible information in a variety of formats, including clear information on students' rights and responsibilities, and the facilities and opportunities available.
We will provide access to informed guidance and support.
We will endeavour to provide reasonable access to facilities that are fit for their purpose and meet health and safety requirements.
We will try to quickly resolve problems reported by students. When this is not possible, we will operate clear appeals/complaints procedures and investigate matters fairly and reasonably.
We respect the diverse needs of different individuals and groups within the student body and will work to meet those needs as far as possible within the resources available to us.
We will be open, fair and reasonable with all students, and apologise if we make a mistake.
We will listen to students as stakeholders and partners in their education.
We are committed to equality of opportunity in all of our activities.
We will strive to deliver high quality and innovative academic programmes and training that are relevant, up-to-date, student-centred and well-planned.
We will use materials that support and enhance the learning experience and which utilise assessments appropriate to the skill or subject being assessed.
We will assist students in identifying and achieving their career goals and offer guidance in developing a range of personal, transferable and employability skills.
We will work with our students to ensure that academic, service and support staff liaise as appropriate and make reasonable adjustments in order for every individual to participate as fully as possible in learning and social opportunities offered by the institution.
We will publish clear information about the fees we charge and how to pay them and make sure advice is available on what to do if you get into financial difficulties.
We will seek to be professional, courteous and helpful in all our interactions with students.
You must maintain a professional attitude in relation to your attendance, preparation and conduct in respect of all aspects of your education and training.
You should participate actively in your educational experience at the University, which involves substantial engagement in classes, assessments and any other learning activities.
You are encouraged to use the various mechanisms available for any feedback: module surveys, the student representative system, committees, the Students' Union and the complaints procedure.
Rights and responsibilities
You should familiarise yourself and to comply with all relevant University regulations and procedures. Read your Handbook carefully, consult notice boards and newsletters and regularly check email correspondence from the University.
You should place the highest priority on your academic and professional work and to take responsibility for evaluating your progress: attending assessments as required; consulting your tutors if you are having difficulties, and taking proper account of tutorial or pastoral advice.
You are expected to pay your fees on time and encouraged to be proactive in how you manage your personal and financial circumstances.
You are encouraged to inform us at the earliest opportunity of any disability or specific learning needs, so that we can consider appropriate adjustments and support.
You should conduct yourself in a professional way at all times and to follow reasonable instructions from University staff. This includes, for example: turning off telephones in lectures or tutorials; notifying your tutor(s) as soon as possible of reasons for any absences or mitigating circumstances and taking responsibility for catching up on any work or tasks unavoidably missed.
You should treat fellow students, staff and visitors to the institution with respect and as equal and valued members of the University community, recognising the diversity and range of views and backgrounds it contains.
You should communicate courteously and professionally at all times. This includes, for example: in email, online debates and discussion forums, with other students, staff, employees of the university and external people (such as, employers).
You should ensure that you understand the definition of and scrupulously avoid plagiarism. Honesty and integrity are vital to good academic and professional practice.
You are jointly responsible for the reputation of City University London and as such should act as an ambassador for your University at all times, both on campus and in any public forum.
You are encouraged to participate fully in all learning activities on your programme, as many of these will assist you in developing patterns of work for when you enter the world of employment and professional practice.
Students studying at validated and partner institutions are advised to refer to statements of student rights and responsibilities for their own institution.