Can't Access Your Account?
If you need help logging in, please try one of the following options.
Once your account is registered with the Password Reset service, you will be able to reset your password by providing your username and security answers.
If you are not able to reset your password, please contact the IT Service Desk in one of the following ways:
Contact the IT Service Desk online using Service Now:
Log an issue using your City IT account
Don't know your username or password?
Log an issue without an account
- By phone
24 hours, 7 days a week:
Telephone: +44 (0)20 7040 8181
- In person
Monday - Friday, 8am-8pm:
Northampton Square, IT Service Centre (Room E101) Drysdale Building
Cass Business School (Bunhill Row), IT Service Desk, Cass Learning Resource Centre