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City University London achieves its highest ever National Student Survey score

City is the top university in London for student satisfaction and has achieved the greatest improvement of any university in the UK over the last three years

by City Press Office (General enquiries)

Results from the 2015 National Student Survey (NSS), published today, show that City is now the top university in London for student satisfaction*. Over the last three years, it has had the largest increase in student satisfaction of any UK university.

The overall satisfaction rating for City is 87%, the highest score the University has achieved since the results of the first survey were published in 2005 and a 4% increase on last year’s result. The national average for overall satisfaction in 2015 was 86% and amongst London universities was 84%.

Commenting on the results, Vice-Chancellor Professor Sir Paul Curran said:

"This is a tremendous result for City and a welcome reward for the hard work and dedication of our academic and Professional Services staff. We have transformed City and the first cohorts of students to experience that transformation have given their opinions. I am proud that we have achieved the largest increase in student satisfaction, over the last three years, of any university in the UK. It is a particular pleasure to see so many of our courses achieving satisfaction rates of more than 90% and being so highly ranked in the sector. The result is also a great endorsement of our Strategic Plan 2012 to 2016, particularly the carefully targeted investments we made in 280 outstanding members of academic staff; in our IT and library services and in our estate, including innovative underground lecture theatres, new student social spaces and CitySport, the largest University sports facility in central London."

This year’s participation rate is 74%, the highest the University has achieved.

Issy Cooke, Students’ Union President said:

"I am really pleased that more students than ever have responded positively about their time at City University London through the NSS. It highlights the efforts the University and the Students’ Union have made to make a positive impact on the experience for our students."

In key areas of the student experience, City is ranked in the top 3 in London: Assessment and Feedback; Academic Support; Learning Resources and Personal Development. The promptness of feedback is rated 4th nationally.

Three City courses achieved satisfaction rates of 100%: Financial Economics; Electrical and Electronic Engineering; and Speech and Language Therapy. Eight others achieved over 90% including courses in Accounting and Finance; Actuarial Science; Mathematics; Mechanical Engineering and Aeronautics; and Optometry and Radiography.

Improvements have been seen across all areas of the Survey. Compared to the 2014 results, there are increases of six percent for both assessment and feedback and academic support and an eight percent rise for course administration. Satisfaction with the Students’ Union has risen five percent while satisfaction with IT has reached 90%.

Susannah Marsden, Director of Student & Academic Services said:

"Colleagues across the University have risen to the challenge of improving last year’s results and we have seen significant improvements in many key areas. To be ranked 4th in the country for the promptness of feedback is a stunning result. But we will not rest on our laurels: we will continue to identify areas where we need to redouble our efforts to improve all aspects of the student experience at City."

The NSS is a census of nearly half a million final year undergraduate students across the UK. It gathers opinions about their courses and asks them to provide honest feedback on the student experience at their universities. Results are publicly available to prospective students, their families and advisors to help make informed choices of where and what to study.

*for the average of questions 1 to 21.

Definition
National Student Survey

The National Student Survey (NSS) is a census of nearly half a million final year undergraduate students across the UK. It gathers opinions about their courses and asks them to provide honest feedback on the student experience at their universities.

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City, University of London is an independent member institution of the University of London. Established by Royal Charter in 1836, the University of London consists of 18 independent member institutions with outstanding global reputations and several prestigious central academic bodies and activities.