Building Communication Skills  Short Courses

Getting your ideas across successfully requires an understanding of communication styles and behavioural flexibility.

This course will enable you to extend your communication skills by noticing and responding to the non-verbal, unconscious communication of others.

You will learn a range of tools and techniques to enhance your communication abilities in a range of situations.


Course Information

Start DateStart TimeDurationCostCourse CodeApply
Wednesday 2 October 2013 18:30 - 20:30 10 weekly classes £385.00 CS1787 Apply Now
Wednesday 29 January 2014 18:30 - 20:30 10 weekly classes £385.00 CS1787 Apply Now
Wednesday 30 April 2014 18:30 - 20:30 10 weekly classes £385.00 CS1787 Apply Now

Tutor Info

Sandra Bynoe joined City University London as a Visiting Lecturer in January 2008.

Before joining City University London, Sandra was as a banker, and is now a trainer and accredited SFEDI business consultant who specialises in supporting the SME market and Social Enterprise. She holds a BA Honours degree in Business Studies, an MBA, a Post Graduate Diploma in Lifelong Learning, a Diploma in NLP and has many years' experience of coaching junior staff.

English Requirements

Applicants must be proficient in written and spoken English.

What will I learn?

  • To understand  the concepts of NLP to your own internal processes.
  • To identify new insights into the meaning of your own and others' behaviour.
  • To demonstrate that you have begun to fine-tune your perceptions of others' unconscious  communications and to extend the range of your responses.
  • To demonstrate your ability to build and maintain rapport with others through matching them in various ways, including behaviour and specific language patterns.
  • To observe eye accessing cues and understand their meaning.

Teaching and Assessment

Informal assessment will take place through group discussion, class room activities, group discussion, and questions and answers sessions as guided by your tutor.

Recommended Reading

O'Connor, J. and McDermott, I. (1996) Principles of NLP, Thorsons

Charvet, S.R. Words that Change Minds, Hunt Publishing

O'Connor, J. (2001) The NLP Workbook, Thorsons

O'Connor, J. and Seymour, J. (1993) Introducing NLP, HarperCollins

Application Deadline: