Student Administration

Frequently Asked Questions

You will find answers to the most commonly asked questions about exams here. If your question is not answered below, please ask a question using our online form.

Please use the links below to find the answer to the most common questions about exams. If you cannot find the answer to your question here, please contact us using the query form.

The Exam Timetable

When and where is my exam?

When it has been published, the examination timetable can be viewed online or on the notice board outside room A128 in the College building.

Information about exam venues.

When is the exam timetable published?

The dates of exam periods are available at the beginning of the academic year on our website.

The exact exam timetables are published:

I have to go abroad to a family wedding during the exam period, what can I do?

Students are required to be available during the whole of the exam period. We are not able to disclose any details of exam times before the official timetable has been published. Neither are we able to change the exam dates or times due to individual commitments. If you are concerned that you are unable to be present at an exam, please contact your department to discuss.

I work part time and my employer wants to send me to a conference during the exam period, what can I do?

Students are required to be available during the whole of the exam period. We are not able to disclose any details of exam times before the official timetable has been published. Neither are we able to change the exam dates or times due to individual commitments. If you are concerned that you are unable to be present at an exam, please contact your department to discuss.

Can the timetable change after it has been published?

This is unusual but yes, it may be necessary to make changes to the finalised timetable. Students are strongly advised to check the time and venue of their exams more than once, in case of last minute changes.

I am unable to come in to the University to view the timetable and haven't got access to the internet, can you tell me my exam times?

Unfortunately, this is not an option. Please see Exam Timetables for more information.

When I try to open the exam timetable on the web, I get a message saying 'Macros are disabled because the security level is set to high…', what shall I do?

Please see the Examination Timetable Download instructions.

What is a SPLIT exam?

Please see Exam Instructions for information.

Why is my exam in a different venue from my student colleagues although we are taking the same exam?

The exam is SPLIT - please see the previous question.

I have discovered that I have more than one exam at the same time, what shall I do?

This is called an exam clash. Please see Exam Instructions for information.

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Exam Absence / Lateness

I missed my exam because I was ill, what shall I do?

You can apply for extenuating circumstances via your department. As soon as you can, you need to submit the extenuating circumstances form and a certificate from your doctor to your department's Course Office. For more information and the relevant form, please refer to your Programme Handbook or ask your Course Office. It is not necessary to inform the central Exams Office.

I'm going to be late for my exam, what shall I do?

Please see Exam Instructions for information.

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Exam Regulations

What items am I allowed to bring into the examination?

Please see Exam Instructions for information.

I have lost my ID card, what shall I do?

Please see Exam Instructions for information.

I have a calculator that is very similar to the permitted models, can I use it in my exams?

No you can't, not even if your calculator is of a lower specification than the permitted models. Please see Calculators in Exams for more information.

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Special Exam Arrangements

I think I may be entitled to special exam arrangements because of dyslexia / disability / injury, what shall I do?

Please see the Special Arrangements page for information.

What is the SE2 form?

The SE2 form is for students with special arrangements to confirm which exams they are going to sit in an exam period. The form needs to be completed before every exam period, by the deadline specified by the Exams Office.

Where can I get the SE2 form?

The SE2 form is emailed to all Special Arrangement students around 6 weeks before each exam period. If you don't receive this email you can pick one up from the Exams Office (room E102, Drysdale building) or from the Learning Success team in the Student Centre, Level 2, Refectory building. You can also request one from exams@city.ac.uk.

What is the deadline for handing in the SE2 form?

The deadline is usually 4 weeks before the exam period starts. The exact date is specified in the email which is sent to all Special Arrangement students. If you don't receive this email please contact the Exams Office (room E102, Drysdale building) or by email at exams@city.ac.uk. If you don't hand in your SE2 form in time, we may not be able to provide your examination arrangements.

Injuries close to exam start

If you are injured before an exam period but still want to sit your exams, contact the Learning Success team as soon as possible to see if it is possible to make arrangements for you. You can contact them on 0207 040 0246 or go and see them in the Student Centre, Level 2, Refectory building. If you cannot sit your exams due to an injury, you can apply for extenuating circumstances via your department. As soon as you can, you need to submit the extenuating circumstances form and a certificate from your doctor to your department's Course Office. For more information and the relevant form, please refer to your Programme Handbook or ask in your Course Office.

I have special exam arrangements. Where is my exam?

The Exams Office email all Special Arrangement students with details of the Special Arrangement exam room. If you have not received this email, please contact the Exams Office at exams@city.ac.uk (room E102, Drysdale building).

Due to religious reasons, I can't sit my exam on the date allocated my exam(s), what shall I do?

Please see the Religious Arrangements page for information.

Completing the SE2 Form

What is my registration number?

It is the 8-digit number on the right hand side of your student ID card.

Where can I find the module codes?

The module codes are on the published exam timetable (online or on the notice board outside room A128, College building), in your Programme Handbook, or your teaching timetable.

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Resits

I think I have a resit but I'm not sure, what shall I do?

A few weeks after every main examination period, your department sends out a letter confirming if you have any resits. If you did not receive a letter, or if the information in the letter is not clear, please contact your Course Office.

Do I have to register for my resit exam?

Some departments require students to register for their resit exams. If you are not sure, please refer to your Programme Handbook or contact your Course Office to confirm. Apart from registering with your department, you also need to complete the resit form and pay the relevant resit fee (see question below).

Do I need to complete the resit form and where can I get the form?

Yes. The form should be submitted to the Student Centre with the relevant fee (specified on the form). The form is available to download on the Exam Resits page.

How do I pay the resit fee?

Please follow the instructions on the resit form, which is available to download at Exam Resits.

I won't be able to come in to the University to pay the resit fee and I haven't got a cheque - can I send in the resit form and pay the resit fee later?

No - please do not hand in the form before the payment has been made. You can wait until the day of your first resit exam to complete the form and the payment, however please be aware that if you choose to wait until the exams have started there may be long queues.

What is the deadline for paying the resit fees?

You can pay up until the same day as your first resit exam, however please be aware that there may be long queues.

What happens if I don't pay the resit fee?

The University has the right to withhold your marks if you haven't paid.

How can I find out the date for my resit exam?

When the examination timetable has been published, it is available at Exam Timetables or on the notice board outside room A128 in the College building. It is not possible to find out exam times and dates before the timetable has been published.

I am going to do a resit but have been told it will count as a first attempt, what do I need to do?

Only register with your department as usual. You will not need to complete the resit form or pay the resit fee.

Completing the Resit Form

What is my registration number?

It is the 8-digit number on the right hand side of your student ID card.

Where can I find the module codes?

The module codes are on the published exam timetable (online or on the notice board outside room A128, College building), in your Programme Handbook, or on your teaching timetable.

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Results

When do I get the results for my exams?

Please see Exam Results for information.

I think one of my marks is wrong, can I have the assessment remarked?

There is no such thing as a 'remarking', however students may request a Checking of Marks to ensure that they have been calculated correctly.

Students who wish to apply for the Checking of Marks must use the relevant form which can be obtained from the School Office. The completed form should be returned with the required fee to the School Office within four weeks of the publication of the results following their agreement by the relevant Assessment Board. The School Office will write to the student concerned notifying them of the outcome.

In all cases, a request for Checking of Marks is only made after marks have been agreed by an Assessment Board. Checking of marks does not replace the process for requesting a review of a decision of an Assessment Board (an appeal). It does not entail the consideration of extenuating or any other circumstances that might have affected a student's performance.

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Past Exam Papers

Where can I find copies of past exam papers?

Please refer to the information provided on the library's Exam Papers page.

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