About City
  1. Rector & President
  2. City Information
  3. Education
  4. City & the community
  5. Sustainable City
  6. Working at City
  7. Facts about City
  8. International Partnerships
  1. Student and Academic Services
  2. Student Appeals & Complaints
    1. Extenuating Circumstances
    2. Student Appeals
    3. Student Complaints
    4. Student Conduct
About City

Student Appeals and Complaints

The links on the left hand side take you to the detailed procedures, forms and guidance for the following procedures:

If you are not sure which procedure you need to use check our information for students pages.

Enhancement

City is committed to the improvement of the services we provide. Outcomes of academic appeals, complaints and disciplinary action are reported to the relevant departments as a matter of course. Lessons learned and good practice identified feed in to local or University level monitoring and review.

The Student Voice section of the Quality Manual also provides information on the varied ways that students can regularly provide feedback.

The Office of the Independent Adjudicator for Higher Education (OIA)

The OIA offers an independent scheme for the review of student complaints and appeals. The OIA Scheme became fully operational in January 2005, and replaced the previous University Visitor system.

City notifies students when it is satisfied that all internal procedures for an appeal, complaint or disciplinary matter have been completed. The OIA normally considers applications only after this point has been reached, and all applications must satisfy the OIA's eligibility criteria. A review by the OIA may take six months or more to complete.

Further information about the OIA and how to make an application is available from the OIA website.

Find us

City, University of London

Northampton Square

London EC1V 0HB

United Kingdom

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City, University of London is an independent member institution of the University of London. Established by Royal Charter in 1836, the University of London consists of 18 independent member institutions with outstanding global reputations and several prestigious central academic bodies and activities.